Operations Excellence / Process Improvement Manager

Role Description The Operations Excellence / Process Improvement Manager will be responsible for analyzing and optimizing ASSEDA’s operational processes to support efficient delivery of environmental education programs. This part-time remote role includes mapping existing workflows, identifying bottlenecks, and proposing practical improvements to enhance quality, consistency, and resource utilization. The manager will collaborate with program leads and administrative staff to gather data, define performance metrics, and implement process standards and best practices. Daily activities will involve conducting process reviews, preparing documentation, developing templates and guidelines, and monitoring the impact of implemented changes. The role also includes advising on tools and methods that support continuous improvement and ensuring that operations align with the organization’s strategic goals and compliance requirements.

Qualifications

• Strong background in Business Process and Business Process Improvement, with experience mapping, documenting, and optimizing workflows.
• Demonstrated expertise in Operational Excellence and Process Improvement methodologies (e.g., Lean, Six Sigma, PDCA) and their practical application.
• Advanced Analytical Skills, including data collection, interpretation, and use of metrics to support decision-making and performance improvement.
• Ability to work effectively in a remote, part-time setting, managing priorities, deadlines, and multiple stakeholders in a non-profit or mission-driven environment.
• Excellent communication and collaboration skills, with the capacity to translate complex process concepts into clear, accessible guidance for diverse teams.
• Experience with project management tools and process documentation software; familiarity with environmental education or sustainability topics is an advantage.
• Relevant academic background in business, management, operations, engineering, or a related field; professional certifications in process improvement are a plus.