Operations Executive And Administrator

Front Office & Experience Center Executive

(Best for corporate offices, stone showrooms, or factory experience centers where architects, interior designers, contractors, and high-net-worth individual clients visit)

Job Title: Front Office & Showroom Operations Executive

Location: Atibelle - Bengaluru

Employment Type: Full-time

Industry: Natural Stone Manufacturing, Building Materials & Interior Solutions

Job Purpose

We are seeking a presentable, articulate, and organized Front Office Executive to manage our front desk and experience center. As the first point of contact, you will represent our brand to visiting retail customers, architects, interior designers, real estate developers, ensuring a seamless client reception and efficient daily front-desk operations.

Key Responsibilities

• Visitor Management & Greeting: Welcome visiting retail clients, architects, designers, builders. Coordinate with the sales/design team for stone gallery walkthroughs and slab viewings.
• Call & Inquiry Handling: Manage incoming calls, capture stone inquiries (granite, marble, etc.,), and direct prospective client leads to the correct sales manager.
• Showroom & Front Desk Maintenance: Ensure the reception area, sample display racks, and meeting lounges are clean, organized, and adequately stocked with product catalogues.
• Courier & Sample Dispatch: Track outgoing stone samples, brochures, and architectural specs sent via local/national couriers. Maintain a dispatch logbook.
• Meeting & Event Coordination: Schedule and coordinate client meetings, manage board room bookings, and arrange basic hospitality (pantry/refreshments) for visiting dignitaries.
• Visitor Log & Database: Maintain accurate daily visitor records, vendor logs, and incoming/outgoing register entries in MS Excel/ERP.
• Travel & Guest Logistics: Coordinate local transport, outstation travel tickets, hotel bookings, and vehicle arrangements for visiting customers & others.

Key Skills & Qualifications

• Education: Bachelors degree in Any Discipline (B.A., B.Com, BBA, Hospitality, or Mass Communication).
• Experience: 5 - 10 years in front office, reception, or customer desk management (experience in building materials, luxury showrooms, or real estate is an advantage).
• Languages: Excellent verbal and written English along with other regional languages Kannada, Tamil, Telugu, Malayalam & Hindi.
• Technical Skills: Basic MS Office (Excel, Word, Outlook), ERP entry.
• Soft Skills: Professional etiquette, pleasant personality, strong interpersonal skills, and multitasking abilities.