Operations Executive (Cleaning)

Role Expectation

You will be the focal person for overseeing and managing the daily operations of our cleaning services, ensuring high standards of cleanliness and hygiene are consistently met across all assigned locations.

Your Benefits

• 5-Day Work Week
• Public Holidays Entitlement
• Career Progression Opportunities
• Awards of Excellence to recognize employees' performance

Your Responsibilities

• To monitor and supervise cleaning staff at assigned cleaner work locations through the allocation of tasks, monitor progress and performance, determining work priorities, paying attention to productivity and quality control.
• Be responsible to perform site inspections.
• To carry-out and monitor cleaning projects especially ad-hoc requests for cleaning services from customers.
• To control and monitor the correct use of appropriate cleaning materials and equipment for assigned projects.
• To upkeep the necessary maintenance and servicing records or forms of cleaning equipment in accordance with set procedures.
• To carry out stock checks, replenishment on equipment and materials as required.
• To arrange / carry out the necessary tool-box briefings, induction and on-the-job (OJT) training of cleaning crew in accordance with relevant health and safety practices.
• To undertake recruitment of cleaning staff.
• To prepare monthly reports and work schedules in a timely manner.
• Coordinate with customers and subcontractors to ensure optimal level of customer satisfaction and administer all required paperwork.
• To carry out heavy cleaning tasks if required, which may involve working outside normal working hours.
• Be responsible to assist in the development of a full set of Standard Operating Procedures (SOPs) for cleaning operations as and when needed.
• To ensure zero accident / incident at the workplace by promoting and maintaining high safety standards and practices amongst cleaning staff.
• To implement, maintain & comply with Integrated Management System Policy, Procedures and relevant requirements of ISO 9001:2015 Quality Management System and ISO 45001:2018 Occupational Health & Safety Management System.

To be successful in this role, you will need to have:

• Prior experience in cleaning operations or facilities management.
• Strong leadership and team management skills.
• A keen eye for detail and commitment to quality.
• Excellent organizational and time-management abilities.
• Ability to work independently and make decisions under pressure.
• Good communication skills and the ability to work effectively with both customers and internal teams.