Operations Executive

Role Overview

The Operations Executive supports the day-to-day operational activities of Tazte, ensuring smooth merchant onboarding, voucher operations, campaign execution, reporting and merchant support while working closely with the Partnerships, Marketing, Finance and Product teams.

Key Responsibilities

• Coordinate merchant onboarding and operational setup.

• Support voucher setup, launches and redemption operations.

• Prepare merchant GMV, voucher redemption and operational reports.

• Provide day-to-day operational support to merchants and resolve issues promptly.

• Coordinate campaign execution with internal teams and merchants.

• Maintain merchant documentation, trackers and operational records.

• Support operational compliance, quality assurance and process improvements.

• Assist with campaign activations, events and merchant communications.

Requirements

• Diploma or Bachelor's Degree in Business, Operations, Marketing or related field.

• 1–3 years of experience in operations, administration or merchant support.

• Strong organisational, communication and problem-solving skills.

• Proficient in Microsoft Office or Google Workspace.

• Able to work independently in a fast-paced environment.

• Willing to communicate directly with merchants and attend outlet visits when required.

• Willing and able to respond to urgent merchant operational matters outside normal working hours, including weekends and public holidays, when required.