Operations Executive

DUTIES & RESPONSIBILITIES

• Strong operational knowledge within Freight Forwarding covering Air, Ocean and Crosstrade.
• This role supports day to day Ocean, Air and Road Freight operations
• Shipment planning consists of Air, LCL, FCL, Breakbulk etc.
• Haulage arrangements
• Customs clearance declaration
• Work closely with internal departments to coordinate customer’s shipments
• Handling Import and Export shipments & documentation from A to Z
• Build and maintain good rapport with customers to fulfill their requirements
• Troubleshooting and attending to customer complaints/disputes.
• Troubleshooting and attending to ministry/official authority.
• Ensure all enquirers are responded to within the shortest possible time frame.
• To obtain pricing and generate complete/competitive quotation base on customer’s requirements.
• Follow up with customer, overseas agents and overseas offices on the quotation/proposal and negotiate to a closure.
• Collaborate with Sales and Commercial on maintenance of customers.
• Monitor billing and ensure timely invoicing.
• Involvement in ad-hoc duties and assignments may be required from time to time.

REQUIREMENTS

• Strong customer service mindset – Ability to engage and develop a reliable and long term relationship with customer, a comprehensive view and understanding of the business and looking out for growth, opportunity and improvement.
• Highly analytical skills –Ability to review and envisage beyond the current situation to tap on opportunity for growth and improvement.
• Multitasking – Ability to set priority for deliverance of assigned tasks in the pipeline within each deadline
• Effective communication skills – Ability to deliver timely and clear information in appropriate presentation to achieve desired goals. To close up communication gaps.
• Innovative – Ability to generate and develop out-of-box and alternative source/solution
• Detailed and meticulous – To display and demonstrate precision and comprehensive think through action plan/solution and in delivering “Plan the Work and Work the Plan” concept.
• Risk Management – Ability to identify potential risk and mitigate the risk and avoid occurrence and in compliance with the company policy
• Singaporeans and Permanent Residents are preferred
• Open to fresh graduates and candidates with preferably 2–3 years of relevant working experience