Operations Executive

Role & responsibilities

• Track project timelines, milestones, deliverables, owners and dependencies across multiple projects.
• Maintain accurate and up-to-date project trackers and status reports.
• Coordinate with internal teams including Medical, Content, Creative, Technology, Marketing, Events and other delivery teams.
• Follow up on pending actions and ensure dependencies are closed within agreed timelines.
• Prepare daily project updates covering priorities, pending actions, upcoming milestones and risks.
• Identify potential delays or execution risks and escalate them proactively.
• Track meeting actions, customer commitments and internal deliverables through closure.
• Support Customer Success Managers with timely project information and execution visibility.
• Maintain project documentation and ensure information is accurate and accessible.
• Contribute to improving project coordination and operational processes.
• Support timely preparation and consolidation of project data and reports, ensuring accurate information is available to Customer Success for program tracking and reporting.

Preferred candidate profile

• 1 to 3 years of experience in operations, project coordination, PMO, customer success operations or a similar role.
• Strong organisational and follow-up skills with the ability to manage multiple projects simultaneously.
• Excellent attention to detail and ability to work with deadlines.
• Strong written and verbal communication skills.
• Comfortable working with Excel / Google Sheets and project tracking tools.
• Ability to coordinate effectively across multiple teams and stakeholders.
• Proactive approach to identifying and resolving execution issues.
• Experience coordinating with multiple internal and external stakeholders, with the ability to manage timesensitive requirements and drive closure independently.