Operations Executive

Alike.io

is a passionate bunch of people, working hard to make it easy for everyone to travel like the people they like. We do this by helping travel content creators share their travel stories from their personal travel studios and by assisting travellers find and book their most preferred travel itineraries on a single platform. We continuously strive to be a brand you can trust to book awesome experiences that create lifelong memories.

The role

We are looking for a detail-oriented and motivated Operations Executive to join our growing team. This entry-to-mid level role supports the business operations in the day-to-day coordination and execution of travel bookings — including hotels, transfers, attraction tickets, and other travel services. You will work closely with the cross sales and customer Service teams to ensure guests receive seamless, high-quality travel experiences from initial booking through trip completion. This is an excellent opportunity for someone looking to build a career in travel operations within a fast-paced, digital-first environment.

To be successful in this role, you will need a unique blend of customer-centric creative thinking and disciplined execution.

Key responsibilities

·       Manage End-to-End Booking Fulfillment

– Execute reservations across hotels, attractions, tours, and transfers from confirmation through delivery, ensuring accuracy and adherence to turnaround times.

·       Validate & Confirm Bookings

– Verify availability, rates, guest details, and supplier confirmations before finalizing reservations; maintain booking accuracy and regulatory compliance.

·       Coordinate Supplier Relationships

– Liaise with hotels, transport operators, attractions, and activity partners to ensure seamless service delivery and resolve operational blockers.

·       Manage Booking Lifecycle

– Handle amendments, cancellations, refunds, and rebooking efficiently; track pending and time-sensitive reservations to prevent fulfillment gaps.

·       Monitor Supplier Performance

– Track fulfillment quality and promptly escalate availability, pricing, or service-delivery issues that impact guest experience.

·       Support Guests During Travel

– Provide real-time operational support, resolve service issues through supplier coordination, and escalate concerns as needed.

·       Drive Cross-Functional Alignment

– Collaborate with Sales, Customer Success, and Finance to align bookings, payments, and guest requirements.

·       Maintain Operational Standards

– Sustain high accuracy, cost control, and booking discipline while handling high volumes; document all reservations and ensure clear handovers.

 

Key requirements for the role

·       Bachelor’s degree

in any discipline.

·       1–2 years of experience

in travel operations, reservations, or customer-facing roles (strong internship experience considered for freshers).

·       CRM proficiency

– Zoho CRM or similar platforms preferred.

·       AI-literate

– Comfortable with ChatGPT, Claude, and similar tools for operational efficiency.

·       Meticulous with data

– Strong attention to detail in booking accuracy, data entry, and record management.

·       Organized multitasker

– Ability to manage multiple bookings and shifting priorities in a fast-paced environment.

·       Excellent communication

– Clear verbal and written English across internal teams and suppliers.

·       Travel-focused mindset

– Genuine interest in travel, customer experience, and operational excellence.

Benefits

. Competitive salary and benefits package

. Private medical insurance

. Growth opportunities in a high-performing team