Operations Executive

Founded in 2016 and headquartered in Singapore, UQPAY is an international fintech innovator and a Major Payment Institution licensed by the Monetary Authority of Singapore. As a principal member of Visa, Mastercard and UnionPay, UQPAY provides digital payment solutions across global acquiring, card issuing, banking-as-a-service, collections and payouts, supporting more than 10,000 enterprise clients across 200+ countries and regions.

We are looking for an Operations Executive to coordinate cross-functional projects, manage external partners, resolve operational issues and turn business data into practical insights. This role is ideal for someone who enjoys connecting people, processes and technology in a fast-moving global fintech environment.

What’s in It for Me

• FinTech experience: Develop your finance career in a fast-moving digital business environment.
• Competitive package: Base salary with fixed allowances.
• Healthcare support: Access to panel clinics for your healthcare needs.
• Supportive team environment: Work closely with internal and external stakeholders.

What You'll Be Doing:

A. Cross-Functional Coordination: Keep requirements, timelines, progress updates and open issues accurate and aligned across teams.

B. Partner & Service Provider Management: Act as the main operational contact for external providers and partners, supporting onboarding, integration and ongoing coordination.

C. Operational Issue Resolution: Identify root causes, coordinate corrective actions and follow through until operational issues are fully resolved.

D. Market & Competitor Intelligence: Track industry developments and competitor activity, turning findings into practical input for business planning.

E. Data Analysis & Management Reporting: Analyse operational data, prepare reports and present clear findings to support management decisions.

Requirements

Must-Have

• Native or near-native fluency in English.

• Bachelor’s Degree with 1–3 years of experience in operations, project coordination or a related field.

• Experience coordinating projects across teams, including requirements alignment, timeline management and progress tracking.

• Strong analytical judgement with the ability to break down issues and drive them through to resolution.

• Self-directed, reliable and able to manage tasks independently in a fast-moving environment.

Good-to-Have

• Comfortable reading technical or API documentation and understanding data fields, process flows and basic system logic.
• Exposure to vendor onboarding, system integration or partner operations