Operations Executive

Retail Operations Executive

Johor Bahru | Rise & Plunge Sdn. Bhd.

About us

Rise & Plunge is a growing wellness and recovery business specialising in accessible recovery experiences. Our studios combine recovery modalities including cold plunge, infrared sauna and red light therapy, helping customers incorporate recovery, relaxation and wellbeing into their routines.

As we continue to grow across Malaysia, we're looking for people who are passionate about delivering great customer experiences and want to be part of a growing business in the wellness and recovery industry.

About the role

We're looking for a Retail Operations Executive to join our team in Johor Bahru. This is a hands-on, field-based role supporting the day-to-day running of our recovery studio, delivering an excellent customer experience, and helping keep operations running smoothly on the ground.

Key responsibilities

• Supporting and coordinating the day-to-day operations of the outlet
• Maintaining cleanliness, hygiene and safety standards
• Delivering an excellent customer experience
• Ensuring compliance with Company operating procedures and standards
• Supporting bookings, sales and revenue targets
• Maintaining equipment and facilities in proper working condition
• Performing administrative and reporting duties as required
• Assisting with customer product installations
• Providing operational cover and support at other Company outlets as reasonably required

About you

• Prior experience in operations, retail, hospitality or customer service is an advantage
• Strong customer service orientation and communication skills
• Comfortable working a rostered schedule, including evenings, weekends and public holidays
• Able to work independently as well as part of a team
• Basic administrative and reporting skills
• Willingness to assist with light physical tasks, such as product installations and equipment upkeep
• An interest in health, wellness, fitness or recovery is an advantage
• Based in or able to commute to Iskandar Puteri, Johor Bahru

Benefits

• Competitive salary
• EPF, SOCSO and EIS contributions
• Annual leave starting at 14 days, increasing with service (up to 20 days)
• Paid sick leave and hospitalisation leave in line with the Employment Act 1955
• Medical benefits and medical insurance premium reimbursement
• Dental and optical benefits
• Travel allowance for approved business travel
• Eligibility to participate in the Company's incentive and commission programmes