Operations Executive

Responsibilities:

• Centre Maintenance Support

  • Handling centre maintenance work, to source for suppliers, quote of price comparison, submission for approval and follow-up till job done.
  • Centre preventive maintenance audit.

• Pest control

  • Pest control sourcing & price comparison
  • Communicate with appointed service provider, to ensure pest control service is conducted as per schedule
  • Provide pest control report to mall management

• Fire Extinguisher

  • Purchase fire extinguisher for new centre
  • Conduct centre fire extinguisher audit (quarterly)
  • To monitor and ensure service is conducted for all assisting centres as per schedule before it expired
  • Provide services report
  • Liaise or coordinate with appointed service provider (Pacific Deluxe) on all related issue

• Water Purifier

  • Purchase new water purifier for new centre
  • To monitor and ensure service is conducted for all assisting centres as per schedule before it expired
  • Provide services report
  • Liaise or coordinate with appointed service provider on all related issues

• Centre Key/Alarm/ CCTV Management

  • Master record of keys and alarm at centre level (type of key/number of set/holder of key)
  • Padlock password control and setting
  • Yearly audit on centre CCTV and maintenance

• Project  Management:

  • Working closely with Project Team and Sales Team, from planning to WIP execution for all projects, i.e. new centre opening, relocation, renovation, centre up lifting and outlet moving.

• Communication with Mall Management:

  • Coordinate with Mall Operation department to resolve and follow-up all centre operational issues (via email/letter/phone communication).
  • Write in to Mall Management for business closure or early closure approval during festive season/company events/annual dinner/family day).

• Central Operational & Admin Support :

  • For landline & mobile line: Work closely & liaising with EIG Admin and MIS team for all new application/termination / transfer/connection issues.

  • For Unifi Services

    • opening new account for new centre
    • for assisting centres, coordinate and report to service provider excelcomm or MIS team if centre encountered any issue related to services

  • Centre credit card terminal issue, courier service and others operational relates matter.

  • Prepare and compile all related document for insurance claim to finance.

  • All issues relates to centre music and monitor song list.

  • All issues relates to music and business license renewal or new application.

  • Manage and in charge on operation petty cash

  • Parking claims processing

  • Cleaner salary processing

  • Monthly petty cash reimbursement processing

  • Courier service (new application, follow-up of service & delivery)

  • To monitor and manage SMS clik text account (top up and control)

  • Assist and support softcube system related issue included i.e. treatment conversion, payment adjustment, and all promotion, item code and add hot promo code setting.

Requirements:

• At least Diploma holder with minimum of 3 years working experience in related discipline

• Able to work independently and work with the team

• Able to converse in English & Chinese

• Possess own transport & willing to travel and work night shifts as required for project assignments

• 3 years’ experience in retail operations or relevant industry preferable

• Proficient in Microsoft Excel & Word