Operations Executive

Job Description Operations Executive

Department: Operations
Function: Loan Operations & Documentation
Reporting To: Operations Manager
Location: Mumbai
Experience: 13 years in NBFC / Banking / Fintech / Lending Operations

Working Days & Timings: 1:00 PM – 9:00 PM, WFO; alternate Saturdays and holidays as required, with compensatory offs for holiday work.

Role Overview

The role will be responsible for end-to-end verification and processing of loan documentation, including KYC and other loan-related documents. The position will also be responsible for ensuring timely and accurate updation of CKYC records and creation/updation of security interest and hypothecation records for securitised loans on the CERSAI portal.

Key Responsibilities

1. Loan & Document Verification

• Verify loan applications and supporting documents as per the approved process and policy.
• Conduct detailed verification of KYC documents, including PAN, Aadhaar and other applicable identity/address proofs.
• Verify the completeness, accuracy and consistency of loan documentation before processing.
• Identify discrepancies, missing documents, inconsistencies or potential exceptions and escalate them appropriately.

2. CKYC Operations

• Ensure timely CKYC creation, updation and modification for eligible customers.
• Verify customer information and documents before submission/upload to the CKYC system.
• Monitor CKYC status and resolve rejection/error cases within defined TAT.
• Maintain accurate records of CKYC submissions and acknowledgements.
• Coordinate with internal teams/technology/service providers for resolution of CKYC-related issues.
• Ensure compliance with applicable CKYC/KYC regulatory requirements and internal policies.

3. CERSAI & Security Interest Registration

• Handle CERSAI registration, modification and satisfaction activities as applicable.
• Create and maintain hypothecation/security interest records for securitised loan portfolios on the CERSAI portal.
• Ensure timely registration of security interest within the prescribed regulatory/internal TAT.
• Verify loan, borrower, asset/security and assignment-related details before CERSAI filing.
• Track CERSAI registration status, identify errors/rejections and ensure timely rectification.
• Maintain proper documentation and records of CERSAI registrations, modifications and satisfactions.
• Coordinate with internal teams, and other stakeholders for required information and documentation.

Key Skills & Competencies

• Good understanding of loan documentation and KYC processes.
• Working knowledge of CKYC and CERSAI processes/portals.
• Understanding of hypothecation, security interest and securitisation documentation will be an advantage.
• Strong attention to detail and accuracy.
• Ability to identify discrepancies and follow up for resolution.
• Ability to work within defined TATs and handle high-volume operational activities.
• Work timings will be flexible and will be required to work on Sundays/holidays with appropriate comp-offs

Qualification & Experience

• Graduate in any discipline; preferably B.Com / BBA / Finance / Banking-related qualification.
• 1–3 years of experience in loan operations, NBFC, banking, fintech, lending operations, KYC/CKYC or documentation.
• Prior experience in CERSAI registration and securitised loan operations will be preferred.

Key Performance Indicators (KPIs)

• Accuracy of loan and KYC document verification.
• Timely completion of CKYC creation/updation.
• Timely and accurate CERSAI registration/updation of securitised loans.
• Reduction in CKYC/CERSAI rejection and exception rates.
• Compliance with defined TATs and SOPs.