Operations Executive

Key Responsibilities

Compliance & Operational Excellence

• Manage end-to-end processes including KYC, NACH, Institute, and Lender.

• Verify compliance requirements (PAN, KYC, agreements, mandates) before loan disbursement.

• Ensure cases move seamlessly through defined stages in the loan lifecycle.

• Handle escalations & resolve operational queries within defined TAT.

• Conduct pre-disbursal checks to ensure KYC, payments, NACH mandates, and agreements are in place.

• Ensure strict adherence to regulatory norms, lender policies, and internal SOPs.

• Identify and escalate discrepancies, or policy deviations.

• Monitor downpayment and refunds.

Reporting & Process Improvements

• Suggest process improvements and support automation/system enhancement initiatives.

• Identify operational bottlenecks and collaborate with tech/product teams to streamline workflows.

• Leverage AI tools to speed up reporting, error-checking, and documentation, and recommend opportunities to apply AI/automation within operational workflows.

People & Coordination

• Coordinate with interns/subordinates to ensure smooth execution at the workfront.

• Communicate and align with internal teams for process consistency.

• Contribute as a strong team player while supporting leadership and organizational goals.

Key Competencies

• Analytical Thinking: Ability to assess gaps, identify risks, and resolve operational issues.

• Process Orientation: Strong focus on accuracy, compliance, and SOP adherence.

• Collaboration: Ability to work effectively with internal teams and external stakeholders.

• Adaptability: Manage high volumes efficiently in a dynamic fintech/banking environment.

• Tech & AI Savviness: Comfortable adopting new AI tools and technology to improve accuracy and efficiency in daily operations.

Skills

• Experience: 2-3 years in Fintech, NBFC, Banking, or E-commerce operations.

• Strong knowledge of financial products, KYC norms, loan processing, and NACH/eNACH.

• Advanced proficiency in MS Excel/Google Sheets.

• Excellent problem-solving, communication, and coordination skills.

• Leadership & organizational abilities with flexibility to work in shifts, Sundays, or holidays.

• AI Knowledge & Tools: Working knowledge of AI concepts and hands-on experience using AI tools (e.g., ChatGPT, Claude, Copilot, or similar) to support day-to-day tasks such as data checks, drafting, summarization, and process automation.

• AI Application: Ability to write effective prompts, evaluate AI-generated output for accuracy, and apply AI responsibly within compliance and data-sensitivity guidelines.

What We Offer

• Opportunity to be part of a fast-growing fintech.

• Exposure to end-to-end financial operations.

• A collaborative work culture with career growth opportunities.