Operations Executive

Job Description: Operations Executive Travel & Tourism

Job Title

Operations Executive – Travel & Tourism

Department Operations

Job Summary

We are seeking a detail-oriented and organized Operations Executive to manage day-to-day travel operations. The role involves preparing travel vouchers, coordinating with suppliers and clients, handling email communication, and ensuring smooth execution of travel bookings. The ideal candidate should have strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently.

Key Responsibilities

• Prepare and issue travel vouchers, hotel vouchers, transport vouchers, and service confirmations accurately.
• Coordinate with hotels, transport providers, guides, and other travel partners to confirm bookings.
• Handle email communication with clients, vendors, and internal teams professionally and promptly.
• Verify booking details, itineraries, and travel documents before issuing vouchers.
• Maintain operational records, booking files, and travel documentation.
• Coordinate with the sales team to ensure seamless service delivery.
• Resolve operational issues and provide timely updates to clients and vendors.
• Monitor booking status and ensure all services are confirmed before travel.
• Maintain high standards of customer service throughout the travel process.
• Follow company SOPs and ensure operational accuracy.

Required Skills

• Excellent verbal and written communication skills.
• Strong email drafting and professional correspondence skills.
• Good knowledge of travel operations and itinerary management.
• Ability to prepare travel vouchers and booking confirmations.
• Strong organizational and time management skills.
• Attention to detail and accuracy.
• Ability to work under pressure and meet deadlines.
• Proficiency in Microsoft Office (Excel, Word, Outlook) and travel booking systems.

Qualifications

• Bachelor's degree in Tourism, Hospitality, Business Administration, or a related field.
• 1–3 years of experience in travel operations (preferred).
• Freshers with relevant training in Travel & Tourism may also apply.

Preferred Experience

• Experience in domestic and international travel operations.
• Knowledge of hotel bookings, transport arrangements, and package coordination.
• Familiarity with CRM or travel management software is an advantage.

Key Competencies

• Communication Skills
• Email Correspondence
• Voucher Preparation
• Vendor Coordination
• Customer Service
• Time Management