Operations Executive

Role & responsibilities -

1. Order Management

• Monitor and manage customer orders throughout the order lifecycle.
• Review order status and identify processing exceptions.
• Coordinate with warehouses and customer service teams to resolve order issues.
• Ensure orders meet customer requested delivery dates.
• Handle order modifications, cancellations, holds and releases.

2. Shipment Monitoring & Follow-up

• Monitor shipment progress from order creation through delivery.
• Proactively follow up delayed shipments with logistics providers.
• Coordinate ETA updates and communicate shipment exceptions.
• Coordinate shipment investigations and escalation.
• Maintain shipment tracking reports and provide status updates to stakeholders.

3. Invoice Administration

• Create manual invoices
• Verify invoice data accuracy and supporting documentation.
• Ensure invoice creation complies with applicable operational procedures.

4. Regional Stakeholder Coordination

• Liaise with:
• Customers Supply Chain Teams
• Customers Control Center Teams
• Country Interfaces
• Carriers
• Warehouse Operations
• Planning Teams
• Coordinate operational activities across multiple APAC countries.
• Support issue resolution through email, phone, collaboration tools, and escalation channels.
• Support business inquiries

5. Continuous Improvement

• Identify operational improvement opportunities.
• Support process standardization.
• Update SOPs and knowledge articles.
• Participate in process migration and Knowledge Transfer activities.

Preferred candidate profile -

Education

Bachelor's Degree in Supply Chain, Logistics, Business Administration, International Trade, or a related discipline preferred.

Candidates with relevant operational experience in logistics, customer service, or supply chain operations may also be considered.

Required Skills

• Technical Skills:

Experience with:

• Order Management System (OMS)
• Transportation Management Systems (TMS)
• Warehouse Management Systems (WMS)

Preferred familiarity with:

• Microsoft Excel
• Outlook
• Teams / Freshdesk/ Slack
• PowerPoint
• Soft Skills:
• Strong communication skills
• Analytical thinking
• Problem solving
• Stakeholder management
• Ability to work under pressure
• Attention to detail
• Multitasking

Preferred Experience

• 2–5 years of experience in :
• Logistics Operations
• Supply Chain Operations
• Control Tower Operations
• Order Management
• Customer Service Operations
• Experience with cross-functional collaboration.