Operations Executive

Roles and Responsibilities

• Quotation & CRM Management: Read incoming customer RFQs, identify missing technical information, and prepare accurate quotation sheets. Coordinate directly with our Production Manager for pricing approvals.
• Export Documentation: Prepare Export Invoices and Packing Lists. Book international shipments via DHL and Aramex.
• Physical Dispatch: Print and paste box labels, take product photos to link in the CRM, and oversee the final physical packaging on the floor to ensure export-quality standards.
• Manage day-to-day operations of the business unit, ensuring efficient use of resources and meeting customer expectations.
• Develop and implement strategies to improve operational efficiency, reduce costs, and enhance customer satisfaction.
• Collaborate with cross-functional teams to drive process improvements and optimize business processes.
• Ensure compliance with company policies, procedures, and regulatory requirements.
• Tech Stack: Work daily across the Zoho One ecosystem (CRM, Books, Inventory, Mail).

Desired Candidate Profile

• Education: Graduate (B.Com / BBA / Diploma / BE).
• Strong understanding of Operations Management principles including Process Management, Team Operations, Customer Service Management.
• 0-2 years of experience in a similar role or industry.