Operations Executive

Job Summary:

The Operations Executive LAP will be responsible for handling operational activities related to Loan Against Property (LAP) files, ensuring smooth processing from login to disbursement. The role involves coordination with sales, credit, legal, and customers to ensure timely processing and compliance with company policies.

Key Responsibilities:

• Review sanction conditions, KYC, legal/technical reports and loan documentation and ensure all pre-disbursement requirements are completed.
• Coordinate with Sales, Credit, Finance and customers for documentation, approvals and resolution of pending requirements.
• Ensure execution, stamping and registration of loan/security documents and mortgage-related documentation, wherever applicable.
• Process loan disbursements, transactions, refunds, reversals and adjustments as per approved terms and authorization matrix.
• Register and monitor NACH/e-NACH/e-Mandates, including resolution of rejected/pending mandates.
• Ensure timely and accurate payment/collection posting in the LMS and reconcile bank/NACH/payment files with system records.
• Process and monitor payment adjustments, excess/unidentified receipts and reversals with appropriate approvals.
• Track post-disbursement conditions, deferrals, pending documents and security/title document custody.
• Handle operational servicing activities such as part-prepayment, foreclosure, account closure and document release, as applicable.
• Prepare and maintain daily/periodic MIS, transaction reports, reconciliation and regulatory/RBI-related data within defined timelines.
• Ensure adherence to RBI, KYC/AML, internal policies, audit requirements and maker-checker controls.
• Maintain accurate physical/digital records and ensure timely resolution of operational exceptions and audit observations.

Candidate Requirements:

• Experience in loan processing, documentation, or operations in LAP / Mortgage loans.
• Familiarity with legal and technical processes related to property loans.
• Cross functional coordination, Process improvement, Clear communication, Team collaboration
• Adaptability & Learning ability
• Ability to manage multiple files and meet deadlines.
• Proficiency in MS Excel and basic office tools

Skills Required:

• Problem solving , Attention to details & Accuracy & Quality focus
• MS Excel MS Word, LMS & LOS System, MIS, Email & Office productivity tools

Key KPIs

• Disbursement TAT | Documentation Compliance | Mandate Registration | Transaction & Payment Posting Accuracy | Reconciliation | Regulatory/MIS Timeliness | Audit Compliance | Exception Resolution