Operations Executive

Operations / Admin Executive (Full-Time)
YORO Health | Pune — Magarpatta office (Seasons Mall, Hadapsar)

About us
YORO Health is a nurse-led home healthcare company for seniors. We deliver nursing, daily caregiving and physiotherapy at home across Pune through neighbourhood pods, with a 10-minute response promise. Behind every order that gets fulfilled on time is the admin team — rota, attendance, allocation and billing. That's this role.

The role
You'll be the third person on our Admin team, working alongside two colleagues who cover different shifts. The core promise of this role: no order is ever cancelled because staff weren't available. You'll plan the rota, manage daily attendance, handle allocation and backfilling when someone doesn't turn up, and run invoicing and collections. You must be able to step in and run the full admin desk on your own when a colleague is on leave — this is a role built for cover, not for a narrow slice.

What you'll do

Rota & staffing

• Build and maintain the staff rota across pods, planned a full quarter (3 months) ahead
• Allocate frontline staff to daily orders — balancing short visits, half-days and long shifts
• Manage absences: same-day backfilling, rearranging assignments, keeping the customer's service intact
• Watch workload distribution so no staff member is consistently overworked; support attrition control

Attendance & payroll inputs

• Track daily attendance via app check-in / check-out; chase and regularise exceptions
• Reconcile attendance hours against order-book delivered hours for each staff member
• Prepare clean monthly hour and overtime data for payroll processing

Invoicing & collection

• Raise customer invoices accurately and on time
• Track collections across payment link, QR and cheque; follow up on outstanding dues
• Flag billing disputes and get them resolved

Service continuity

• Own zero order cancellations due to staff unavailability
• Track plans nearing expiry and make sure renewals are actioned
• Coordinate with pod managers, the CX team and field staff through the day

Cover

• Take over the full admin desk when a colleague is on leave — rota, attendance, allocation and billing, end to end

Who we're looking for

• Graduate in any discipline
• 1–4 years in operations, admin, back-office, scheduling, workforce management or billing; strong freshers considered
• Strong Excel — you'll live in it. Filters, lookups, pivots at minimum
• Comfortable with apps, dashboards and data exports; able to spot an error in a sheet before it becomes a customer problem
• Organised and calm under pressure — mornings are the peak and things change fast
• Fluent in Marathi, Hindi and working English
• Able to coordinate firmly but respectfully with frontline staff
• Willing to work in shifts, including a rotational weekend off
• Two-wheeler preferred (occasional pod visits)

What we offer

• Fixed monthly salary + incentives linked to fulfilment and collection performance
• Structured training on our systems, SOPs and pod operations
• Office-based role at Seasons Mall, Magarpatta, with pod visits
• Growth into POD Manager, Admin Head or operations roles as we expand to 18 pods

Location: Pune — Magarpatta (Hadapsar)
Type: Full-time, on-roll
Reports to: Admin Head
Apply: [email protected] or DM us with your CV

Pay: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person