Operations Executive

About the role

The Operations Executive (OE) is an integral part of the Operations team at ICS Thailand. At the core of our work is making our clients fall in love with our efficiency, organization, and punctuality and going above and beyond to ensure clients have the best experience while in Thailand. The OE has an excellent relationship with our local partners in Thailand and can work independently to ensure itineraries are operated correctly.

Key responsibilities

• Schedule Central Thailand Transport from in-house and third-party resources to maximize efficiency and cost effectiveness.
• Support Guide assignment staff in scheduling Central Thailand Tour Guides and preparing budget & payment vouchers for guides as per company SOP.
• Use ICS tools & systems to record assignments as per instructions.
• Closely coordinate work with the Sales team and effective reporting to Product Department.
• Support Customer Care supervisor in handling ICS emergency phone on rotating basis, solve on the ground situations for our clients with initiative within agreed process, and manage call log reports.
• Check, prepare and submit the transportation supplier payment request to the accounting department.

About you

• Bachelor degree, preferably in Tourism or Business.
• Requires 2 years of experience in Operations in Thailand.
• Fluent in English, a second language is an advantage.
• Proven excellence in a cross-cultural work environment.
• Possess excellent time management and multi-tasking skills.
• Excellent personal and interpersonal skills to interact with a variety of individuals, including building strong partnerships with other stakeholders.
• Positive attitude and sincere desire to lead by supporting others and open to continuous improvement.
• Able to work on rotational shifts including Public Holidays & weekends.
• Responsible team player who can also thrive working independently.

Benefits

• Negotiable salary depending on experience.
• Full-time position, 5 days a week, results oriented position. At times, deadlines and time zones may dictate outside office hours work as part of this pivotal position.
• Based at our Bangkok office.
• 15 holidays per year, additional days for each year of employment.
• Annual discretionary bonus.