OPERATIONS EXECUTIVE

JOB SUMMARY

We are looking for a responsible and proactive Operations Executive to support and coordinate daily logistics, order planning, production follow-up and delivery activities.

The role will work closely with Production, Warehouse, Purchasing, Quality, customers, suppliers and logistics providers to ensure customer orders are properly followed up and delivered on time.

The successful candidate should be organised, independent and proactive, with strong coordination and follow-up skills.

KEY RESPONSIBILITIES

Logistics & Shipment

• Coordinate daily inbound and outbound shipments.
• Arrange shipments through courier services, freight forwarders and other logistics providers.
• Coordinate shipment collection and delivery arrangements.
• Prepare and verify shipping documents, including invoices and packing lists.
• Monitor shipment status and follow up on delivery issues.
• Maintain accurate shipment and tracking records.

Order & Delivery Planning

• Monitor customer orders, delivery dates and order status.
• Maintain order and delivery planning schedules.
• Follow up with Production, Warehouse, Purchasing and Quality to ensure orders remain on schedule.
• Monitor material availability, production progress, QC status and shipment readiness.
• Identify potential delays and delivery risks.
• Coordinate with relevant departments to resolve issues affecting customer delivery.
• Provide timely updates to management on significant delays or risks.

Customer & Supplier Coordination

• Communicate with customers regarding order status, delivery schedules and shipment arrangements.
• Follow up with suppliers regarding material availability and delivery schedules when required.
• Coordinate with internal departments and external parties on outstanding matters.
• Ensure customer and supplier requirements are properly communicated and followed through.

Cross-Functional Coordination

• Coordinate daily activities between Logistics, Production, Warehouse, Purchasing and Quality.
• Follow up on pending actions that may affect order completion or delivery.
• Monitor operational progress and ensure timely follow-up.
• Maintain clear visibility of order, production and shipment status.
• Ensure important information is communicated to relevant parties.

Reporting & Operational Support

• Prepare operational reports, summaries, schedules and status updates.
• Maintain order, delivery and shipment tracking records.
• Follow up on assigned action items.
• Provide management with updates on operational issues, delivery risks and outstanding matters.
• Support customer requirements, meetings and other operational activities when required.

Process Improvement

• Identify recurring delays and operational inefficiencies.
• Recommend practical improvements to logistics and coordination processes.
• Maintain and improve tracking systems for orders, shipments and pending actions.
• Support the implementation of operational procedures and process improvements.

REQUIREMENTS

• Diploma or Bachelor's Degree in Logistics, Supply Chain Management, Business Administration, Operations Management* or a related field.
• Minimum 3 years of relevant working experience in logistics, planning, supply chain, order coordination or operations.
• Manufacturing experience is strongly preferred.
• Experience coordinating with Production, Warehouse, Purchasing, Quality, suppliers and customers is an advantage.
• Good knowledge of logistics, shipment coordination and order management.
• Strong planning, scheduling and follow-up skills.
• Proficient in Microsoft Excel, Word and Outlook.
• Experience with inventory management or production planning systems is an advantage.
• Good command of English and Mandarin*, both written and verbal.
• Good communication, coordination and problem-solving skills.

KEY ATTRIBUTES

We are looking for someone who is:

• Responsible and accountable
• Proactive in following up on pending matters
• Well-organised and detail-oriented
• Able to manage multiple priorities
• Strong in communication and coordination
• Able to work independently
• Good at problem-solving and identifying potential issues
• Comfortable working in a fast-paced manufacturing environment
• Willing to take ownership and follow tasks through to completion