Operations Executive

About the Role

We are seeking a reliable Operations Executive to join our team in Singapore. This is a key role involving both on-site installation and maintenance of scent diffusion systems and in-house fragrance oil production. You will be part of a dynamic and growing company that delivers scenting solutions to clients across hospitality, retail, commercial, and wellness sectors.

This role requires someone who is hands-on, service-oriented, and comfortable managing both technical servicing and light production work. This role reports directly to the Operations Manager, Singapore.

Key Responsibilities

Site Servicing & Installation

• Install and commission scent diffusion systems at client premises, ensuring functionality and aesthetic integration.
• Conduct regular servicing, maintenance, and troubleshooting of machines across hotels, malls, offices, and wellness facilities.
• Replace scent refills and calibrate diffusion output for optimal performance.
• Lead and supervise junior technicians when required.
• Ensure adherence to all site safety rules, work-at-height regulations, and risk assessments.

Fragrance Oil Production

• Support daily production tasks including fragrance blending, bottling, and labelling.
• Follow precise formulation procedures to maintain scent consistency and quality.
• Ensure cleanliness and hygiene of the production workspace as per NEA standards.
• Record production batches and monitor inventory of raw materials and packaging supplies.

Client & Operations Support

• Coordinate service appointments and update internal tracking systems.
• Communicate effectively with clients on-site and provide basic user training if needed.
• Feedback site or product issues to the operations and product development teams.
• Support warehouse operations when needed, including packing or dispatch prep.

Requirements:

• Prior experience in a technical servicing role (e.g. HVAC, electrical, mechanical, facility maintenance) or in a fragrance, scenting, or chemical handling industry is an advantage.
• Strong troubleshooting skills and attention to detail, especially when dealing with scent consistency.
• Fit and comfortable working at heights (e.g. ceiling-mounted units).
• Valid Class 3 driving licence preferred, with willingness to travel between client sites.
• Able to work independently and as part of a team in a fast-paced environment.
• Basic spoken English and ability to liaise with site contractors and clients.

Good to Have:

• WSQ certifications (e.g. Work-At-Height, Apply Workplace Safety and Health) are a plus.
• Familiarity with Singapore's building and mall management procedures.

Why join Engel's Sense?

• Be part of a growing company transforming customer experiences through scent.
• Join a collaborative and supportive team.
• Gain exposure to operations, logistics, customer service and project coordination.
• Opportunities to grow with the business and take on greater responsibilities.
• Make a meaningful impact by helping improve operational excellence.