Operations Executive

About Watch Match

Watch Match is a Hong Kong-based online marketplace for luxury watches, connecting professional dealers and buyers across discovery, negotiation, authentication and handover.

The Operations Executive is responsible for omnichannel customer service and day-to-day dealer operations across the transaction lifecycle. The role combines customer support, transaction coordination and operational control to ensure enquiries, payments, authentication, handovers and exceptions are handled accurately and efficiently.

What You Can Expect

• Manage customer enquiries, complaints and case follow-ups across all customer service and social media channels.
• Manage daily platform operations, including dealer verification, account administration and back-office records.
• Coordinate transactions from offer acceptance and deposit payment through authentication, handover and completion.
• Support newly onboarded dealers with platform setup, listing procedures and ongoing inventory updates.
• Liaise with buyers, dealers and authentication partners to maintain transaction progress and resolve operational issues.
• Handle payment records, deposit reconciliation, refunds and cash-related procedures in accordance with internal controls.
• Coordinate in-office handovers and, when required, collect or deliver watches to the authentication centre.
• Maintain accurate operational records, monitor service standards and escalate material customer, payment or transaction issues promptly.

What Sets You Apart

• 3+ years of experience in marketplace operations, e-commerce, customer service, order management, retail operations or a related role.
• Strong operational judgement and the ability to manage multiple customer, dealer and transaction cases accurately and efficiently.
• Experience in payments, refunds, reconciliation or other transaction-related processes.
• Clear and professional communication skills, with the ability to handle complaints and sensitive situations calmly.
• Highly organised and detail-oriented, with proficiency in spreadsheets, back-office systems and customer service tools.
• Fluent in Cantonese, English and Mandarin, with a high standard of integrity, discretion and accountability.

Experience in watches, jewellery, luxury goods, high-value transactions or authentication services would be a significant advantage.

What We Offer

• Competitive remuneration package
• Monday-to-Friday working schedule
• Other benefits in accordance with company policy

Application

Please submit your CV through JobsDB.

All applications will be handled in strict confidence. Only shortlisted candidates will be contacted.