Operations Executive

About Zonov.ai

Zonov.ai is an AI-powered healthcare operations company building intelligent solutions for hospitals, multi-specialty clinics, and enterprise healthcare networks. Our platform combines Voice AI, intelligent workflow automation, real-time healthcare analytics, AI-assisted operational monitoring, and revenue-leakage detection to transform complex healthcare operations into connected, efficient digital workflows.

From clinical documentation and patient workflows to discharge summaries, coding support, claims processing, and operational intelligence, Zonov.ai helps healthcare organizations reduce administrative burden, improve efficiency, strengthen compliance readiness, and enable care teams to focus more on patients rather than paperwork.

With a global presence across the United States and India, Zonov.ai is building scalable healthcare AI infrastructure for the next generation of connected, intelligent, and automated healthcare.

Website: https://zonov.ai/
LinkedIn: https://www.linkedin.com/company/zonov-ai/

About the Role

We are looking for a proactive and detail-oriented Operations Executive to support Zonov.ai's healthcare operations and client delivery activities. Working closely under the Head Operational Executive, you will help manage day-to-day operational tasks, hospital coordination, onboarding support, documentation, and issue resolution.

You will assist in executing the end-to-end hospital operational journey — from requirement gathering and onboarding to implementation, go-live, and ongoing coordination — ensuring hospitals and internal teams stay aligned and operations run smoothly.

Key Responsibilities

• Assist in day-to-day operational activities and help ensure smooth, timely execution of processes.
• Support communication with hospitals and clients, help understand their requirements, and follow up on open items.
• Support the hospital onboarding process requirement gathering, documentation, and go-live support.
• Log and escalate operational issues to the Head Operational Executive, and follow up until closure.
• Maintain records of operational activities and share regular updates with the reporting manager.

Required Skills & Qualifications

• Bachelor's degree in Business Administration, Management, Healthcare Management, Technology, or a related field.
• Good verbal and written communication skills with the ability to coordinate with clients, hospital teams, and internal stakeholders.
• Basic understanding of operations, documentation, follow-ups, and process execution.
• Self-motivated, organized, and comfortable managing multiple tasks in a fast-paced startup environment.
• Presentable and professional demeanor while interacting with clients and hospital teams.

Good to Have

• Prior experience in healthcare operations, client support, service delivery, or SaaS/technology environments.
• Familiarity with CRM tools, reporting systems, or basic operational software.
• Interest in healthcare technology or AI-driven solutions.

What We Offer

• Opportunity to work with an emerging AI-driven healthcare company.
• Exposure to healthcare technology, AI solutions, and B2B operations.
• Direct interaction with hospitals and healthcare stakeholders.
• Learning and growth opportunities in a fast-paced startup environment.
• Mentorship under the Head Operational Executive with a clear growth path.

Pay: ₹200,000.00 - ₹1,000,000.00 per year

Benefits:

• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Education:

• Bachelor's (Preferred)

Language:

• English (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: In person