Operations Executive

About The Opportunity A fast-scaling tech startup operating in the SaaS and enterprise plugin ecosystem, we build and scale mission-critical tools that integrate with global platforms like Shopify, WordPress, and Zapier. Our operations team ensures seamless delivery, compliance, and scalability of our cloud-native plugins for 50K+ active users—balancing automation, human oversight, and customer delight at every touchpoint.

Role & Responsibilities

• Own end-to-end plugin operational workflows: deployment, monitoring, incident response, and post-mortem documentation.
• Collaborate with engineering to triage plugin bugs, replicate edge cases, and escalate with clear reproduction steps.
• Track and report on SLA compliance, uptime metrics, and customer-impacting incidents using internal dashboards.
• Manage vendor coordination for third-party integrations, API rate limits, and compliance documentation (GDPR, SOC2).
• Streamline internal SOPs for plugin certification cycles, version rollouts, and rollback protocols.
• Support customer success with technical escalation routing and internal knowledge-base updates for common failure modes.

Skills & Qualifications Must-Have

• Jira
• Confluence
• Slack
• GitHub
• Zendesk
• Shopify API
• Postman
• Basic SQL

Preferred

• Experience with WordPress plugin ecosystems
• Familiarity with CI/CD pipelines (GitHub Actions, Jenkins)
• Knowledge of AWS CloudWatch or Datadog

Benefits & Culture Highlights

• Work in a high-impact, low-bureaucracy environment where your initiative directly shapes product outcomes.
• Hybrid flexibility (on-site required 3 days/week) with free gourmet meals, ergonomic desks, and wellness stipends.
• Quarterly hackathons and “Plugin Ops Guild” peer learning sessions to upskill across engineering and SRE domains.

Skills: solar,customer,operations