Operations Executive

Role Overview

We're looking for a junior Operations Executive to monitor overall app performance in the production environment, focusing on business operations and SRE-related monitoring. This role is central to keeping an eye on , catching discrepancies on app performance  and acting on them per defined SOPs.

Key Responsibilities

• Monitor overall application performance across production environments
• Continuously monitor email alerts/notifications related to SRE and act on them promptly (escalate, log, or resolve as per SOP)
• Perform feature-wise checks to ensure functionality is working as expected
• Perform PG (payment gateway)-wise monitoring and checks
• Log and manage issues through the ticketing tool
• Escalate anomalies to relevant stakeholders in a timely manner

Requirements

• 01 year of experience in business operations, monitoring, or a similar support function
• Comfortable reading and acting on emails/alerts
• Ability to learn and use a ticketing tool (prior experience with other specialized tools not required)
• Quick learner, sharp, and able to independently judge when to escalate vs. resolve
• Willingness to work night shifts (7 PM 4 AM) with periodic week-to-week shift rotation

Good to Have

• Basic understanding of payment gateways or fintech/banking data flows
• Prior exposure to production support or NOC-style monitoring roles