Operations Executive

Job Description: Operations Executive

Location: Trivandrum (Thiruvananthapuram)
Employment Type: Full-time

About the Role

We are looking for a proactive and customer-focused Operations & Customer Relations Executive to oversee the daily operations of our space while ensuring an exceptional experience for members and visitors. The ideal candidate will be responsible for managing front-office operations, member engagement, facility coordination, and supporting business growth through excellent customer service.

Key ResponsibilitiesOperations

• Manage the day-to-day operations of the space to ensure smooth functioning.
• Open and close the facility as per operating hours.
• Coordinate with housekeeping, security, maintenance, and internet service providers to ensure uninterrupted operations.
• Monitor office supplies, pantry stock, meeting room schedules, and workspace availability.
• Coordinate with vendors for repairs, maintenance, and procurement.
• Maintain operational records, invoices, and basic administrative documentation.
• Support the planning and execution of community events and networking sessions.

Administration

• Maintain member records and update CRM or management software.
• Assist with billing, membership renewals, and payment follow-ups.
• Prepare daily and monthly operational reports.
• Ensure compliance with company policies and safety procedures.

Qualifications

• Bachelor's degree in Business Administration, Hospitality, Commerce, or a related field.
• 1–3 years of experience in operations, customer service, hospitality, coworking, or office administration.
• Fresh graduates with excellent communication skills and a customer-centric attitude may also apply.

Required Skills

• Excellent communication skills in English and Malayalam (Hindi is an added advantage).
• Strong interpersonal and relationship-building abilities.
• Good organizational and multitasking skills.
• Proficiency in Microsoft Office and Google Workspace.
• Ability to work independently and take ownership of daily operations.
• Professional appearance and a positive, service-oriented attitude.

Key Performance Indicators (KPIs)

• Member satisfaction and retention.
• Response time to customer inquiries.
• Occupancy and membership conversion support.
• Operational efficiency and facility readiness.
• Timely resolution of member issues.
• Successful execution of community events and engagement activities.

What We Offer

• Opportunity to work in a dynamic and collaborative environment.
• Professional development and career growth opportunities.
• Exposure to startups, entrepreneurs, and business professionals.
• A vibrant workplace focused on innovation and community.

Work Location: In person

Pay: ₹12,000.00 - ₹20,000.00 per month

Work Location: In person