OPERATIONS EXECUTIVE

Shipping & Freight Operations

• Monitor inbound freight/shipments and ensure timely arrival and delivery to consignee within the agreed timeframe.
• Monitor flight/vessel arrivals and provide timely arrival updates to customers.
• Coordinate accurate and timely customs declarations for final delivery.
• Follow up closely with customers, origin offices, agents and relevant parties on shipment status.
• Promptly report any shipment discrepancies or operational issues to customers and origin offices.
• Provide professional and timely customer service.
• Answer incoming calls promptly and courteously.
• Prepare and submit operational reports as required.

Marine & Crew Operations

• Handle crew sign-on and sign-off arrangements, including transportation coordination.
• Coordinate crew transportation, airport transfers and related arrangements.
• Coordinate crew change documentation, transportation and airport clearance.
• Arrange and monitor crew flight/ticket requirements and be aware of flight arrangements for crew signing-on and signing-off.
• Handle shipping EPDA & FDA matters relating to crew changes and PLKS.
• Coordinate renewal of crew certificates/documents, including SID, COR and SSEC.
• Handle crew renewal-related documentation and arrangements.
• Coordinate ship sanitation certificate renewal.
• Assist with Domestic Shipping Licence (DSL) applications.
• Coordinate LPK vetting inspections and FSC inspections.
• Arrange Pilot Exemption Clearance.
• Handle vessel arrival and departure clearance.
• Assist with STS (Ship-to-Ship) operations and related coordination.
• Assist with crew recruitment and related arrangements.
• Perform other duties and responsibilities as assigned by the superior from time to time.

✅ REQUIREMENTS

• Minimum 3 years of relevant experience in shipping, freight forwarding, marine or maritime operations.
• Good knowledge of vessel, cargo and crew documentation.
• Experience in crew change, crew sign-on/sign-off and marine operations will be an advantage.
• Familiar with Port Klang operations and relevant authorities.
• Familiarity with freight/shipping documentation, customs procedures and shipment coordination.
• Able to work independently and handle multiple operational matters efficiently.
• Good communication, coordination and customer service skills.
• Able to work under pressure and meet operational deadlines.
• Proficient in Microsoft Office and general administrative/reporting work.
• Willing to work beyond normal office hours when required due to vessel/crew movements.
• Based at Port Klang.