Operations Executive

Role & responsibilities

1. Retail & F&B Operations

• Coordinate and monitor day-to-day operations of retail stores and F&B outlets across airport locations.
• Ensure smooth store operations and adherence to company SOPs and operational standards.
• Coordinate with Store Managers and location teams to resolve operational issues.
• Monitor store opening and closing activities, manpower availability, and operational readiness.
• Follow up on pending operational requirements and ensure timely closure.

2. Airport Business Coordination

• Coordinate with airport location teams regarding operational requirements and issues.
• Support the team in maintaining required operational documentation and records.
• Coordinate with internal departments and external stakeholders for smooth business operations.
• Assist in ensuring that airport-specific operational requirements and timelines are followed.

3. Sales & MIS Reporting

• Collect, consolidate, and maintain daily, weekly, and monthly sales reports from all locations.
• Prepare operational MIS and dashboards for management review.
• Track sales performance against targets and highlight variances.
• Monitor key operational metrics and share timely updates with management.

4. Inventory & Stock Coordination

• Coordinate with stores, warehouses, procurement, and logistics teams for stock availability and replenishment.
• Monitor stock requirements and follow up to avoid stock-outs.
• Track stock transfers, discrepancies, damages, and other inventory-related concerns.
• Support periodic stock counts and reconciliation activities.

5. Store Standards & Compliance

• Monitor compliance with company SOPs, operational processes, and reporting requirements.
• Coordinate with location teams to ensure proper store hygiene, cleanliness, visual merchandising, and overall presentation.
• Support operational audits and follow up on observations and corrective actions.
• Ensure timely submission of required reports and checklists from locations.

6. Manpower & Roster Coordination

• Coordinate with Store Managers regarding manpower requirements, vacancies, and replacements.
• Monitor employee attendance and manpower deployment from an operational perspective.
• Review shift rosters and ensure adequate staffing for smooth store operations.
• Coordinate with the HR team for recruitment and employee-related operational requirements.

7. Vendor & Internal Coordination

• Coordinate with vendors, suppliers, procurement, finance, HR, and other internal departments.
• Follow up on operational requirements, supplies, maintenance, and service-related issues.
• Maintain trackers for pending tasks and ensure timely closure.

8. Travel & Store Visits

• Visit airport locations and other business locations as and when required.
• Conduct operational checks and identify gaps in processes or store operations.
• Prepare visit reports and coordinate with concerned teams for corrective action.

Preferred candidate profile

• Bachelor's degree in Business Administration, Hospitality, Retail Management, or a related field.
• 2-5 years of experience in retail operations, F&B operations, hospitality, airport operations, or multi-location business operations.
• Experience in managing or coordinating multiple retail or F&B locations will be preferred.
• Experience with airport retail or airport F&B operations will be an added advantage.