Operations Executive

Join the Future of Holistic Healthcare at V Wellness

V Wellness is an Integrated Healthcare Centre at the forefront of a global wellness revolution, combining the best of Integrative, Regenerative, and Microbiological Medicine, inspired by Swiss and German medical excellence. Backed by over 30 years of medical expertise, our unique four-step system – Assessment, Detox, Boosting, and Rejuvenation – addresses the root causes of disease for lasting health restoration.

A proud subsidiary of Ruyi Group of Companies, we are part of a pioneering organization with over 25 years of success in Therapeutic Cellular Therapies, beauty, and nutritional therapy. Headquartered in Kuala Lumpur, Ruyi Group is known for its premium anti-aging cellular extracts, nutritional supplements, and wellness innovations.

Our world-class care has attracted patients from around the globe, and our dedication to excellence has earned us more than 20 prestigious accolades, including:

• Singapore SME 500 Awards 2025
• Global Health & Wellness Award 2024
• The Brand Laureate Entrepreneur Awards 2023
• Best Wellness and Holistic Provider of the Year – Asia Pacific 2018
• Malaysia Health & Wellness Brand Awards 2017
• Asia Pacific Brands Award 2013

At V Wellness, we are committed to transforming lives through personalized, integrative healthcare. Join us in redefining the future of wellness.

Why Join Us?

• Competitive Compensation & Rewards: Attractive remuneration package including monthly commission, and a performance-based yearly bonus, recognizing your effort & dedication.
• Exclusive Rewards & Recognition: Be celebrated for your contributions with long service awards, excellence awards, and exciting overseas holiday packages.
• Comprehensive Training: Enhance your skills with specialized training in product knowledge, sales, and communication techniques.
• Stability & Growth: Join a well-established organization with over 25 years of experience, offering stability, fast-track career progression, and personal development opportunities.
• Exclusive Staff Discounts: Enjoy attractive discounts on our premium products and services.
• Engaging Yearly Activities: Participate in team-building events, annual gatherings, and other activities that foster camaraderie and a strong team spirit.
• Make a Difference: Contribute to improving the health and well-being of the local community while building a meaningful career.

Role Overview

The Operations Executive plays a critical role in supporting the clinical staff by ensuring seamless daily clinic operations, clients flow, and administrative readiness. This role requires strong organizational skills, high attention to detail, and a proactive approach to maintaining exceptional service standards, facility presentation, and operational efficiency.

Key Responsibilities

1. Clinic Administration & Documentation

• Manage clients registration, check-ins, and accurate maintenance of digital and physical medical records
• Prepare, process, and archive consent forms, consultation notes, and clinical documentation
• Ensure full confidentiality and secure handling of all clients data and records
• Handle medical billing, issue receipts, and manage front-desk cash/card transactions accurately

2. Operations & Inventory Management

• Monitor and manage daily clinic inventory, including supplements, medical consumables, and operational supplies

• Ensure high standards of cleanliness, hygiene, and professional presentation throughout the clinic at all times

3. Scheduling & Clients Coordination

• Monitor schedule conflicts and optimize appointment slots for maximum operational efficiency
• Facilitate smooth clients flow within the clinic to maintain short wait times and an excellent service experience

4. Clients Care & Frontline Support

• Serve as the primary point of contact for clients inquiries via walk-ins, phone calls, and digital channels
• Deliver warm, professional frontline service, addressing clients concerns and providing basic consultation prep
• Assist clinical staff with non-medical clients preparation prior to consultations

5. Compliance & Process Improvement

• Ensure all daily operations adhere to company SOPs, clinic regulations, and safety guidelines
• Help develop and enforce operational SOPs across bookings, reporting, and service flow.
• Support audits, compliance reviews, and operations manager-led projects.

6.Procurement & Vendor Coordination

• Request quotes, place orders, and liaise with suppliers for timely delivery.
• Evaluate vendor pricing for best value and assist in purchase order preparation.

7. Event & Campaign Support

• Handle backend logistics for wellness events and client activities.
• Ensure readiness of promotional kits, signage, and client materials.
• Provide support during campaigns to marketing and operations teams.

Who We Are Looking For

Education

• Diploma and above in Business Administration, Healthcare Management, Hospitality, or a related field

Experience

• Minimum 1–2 years of experience in clinic operations, healthcare administration, or service-oriented retail support
• Prior experience in a healthcare, wellness, specialist clinic, or medical retail environment is highly advantageous
• Proven track record in clients coordination, inventory tracking, or front-desk management

Technical Skills

• Proficient in Microsoft Office & Google Workspace (especially Excel and Word)
• Hands-on experience with Clinic Management Systems (CMS), POS systems, or CRM platforms
• Strong record-keeping, scheduling, and administrative skills

Language

• Proficient in both English and Mandarin (spoken and written) to interact effectively with a diverse clients base

Personal Attributes

• Warm, empathetic, and service-minded approach to clients care
• Detail-oriented, highly organized, and capable of multi-tasking effectively
• Proactive, responsible, and capable of working independently as well as within a multidisciplinary team
• Resilient and capable of maintaining composure in a fast-paced environment
• Willing and able to work on shift schedules, including weekends and public holidays if required

Be Part of a Growing Legacy

Discover a career where your growth, contributions, and well-being are truly valued!

Apply now and take the next step in your career journey with us.