Operations Executive

Reserve your slot: ReFit Global Pvt. Ltd.

Position: Operations Executive

Experience: 13 Years

Employment Type: Full-Time

Location: Noida 63 About ReFit Global

ReFit Global is a refurbished technology company focused on providing quality refurbished and pre-owned smartphones and other electronic devices. The company follows a structured process of device inspection, quality checks, grading, refurbishment, and fulfillment to deliver reliable products to customers.

About the Role

We are looking for an Operations Executive to support the smooth execution of day-to-day business operations. The role will involve managing customer orders, coordinating with internal teams, tracking order and device-related activities, maintaining CRM records, handling operational data, and ensuring timely closure of pending tasks. The ideal candidate should be highly organized, comfortable with follow-ups, good at coordinating with multiple teams, and capable of managing operational data accurately.

Key Responsibilities

1. Order Processing & Management

• Process customer orders received through the company's sales channels accurately and on time.
• Verify customer, product, pricing, shipping, and other order details before processing.
• Coordinate with relevant teams for stock availability, device allocation, packing, dispatch, and delivery.
• Track orders from processing to final delivery and regularly update their status.
• Follow up on pending, delayed, cancelled, or failed orders and ensure timely resolution.
• Coordinate with logistics/courier partners whenever required to resolve delivery-related issues.
• Maintain proper records of order status, dispatch details, delivery updates, and related communication.
• Escalate critical order issues to the concerned team or manager for timely resolution.

2. Cross-Functional Coordination

• Coordinate with Sales, Warehouse, Technical/Refurbishment, Quality Check, Customer Support, Finance, and Logistics teams for smooth operations.
• Ensure timely communication of order, stock, device, dispatch, and customer-related requirements.
• Follow up with concerned teams on pending activities and ensure timely closure.
• Coordinate internally for issues related to order processing, device availability, dispatch, returns, replacements, or customer requirements. • Maintain regular follow-ups and keep stakeholders updated on important operational matters.
• Identify process gaps and communicate recurring operational issues to the reporting manager.

3. CRM & Customer Data Management

• Maintain accurate and updated customer, order, and operational information in the CRM/system.
• Record order updates, customer interactions, follow-ups, and issue status accurately.
• Track pending customer/order-related activities and ensure timely follow-up.
• Ensure that all relevant information is updated in the system for easy tracking and reference.
• Coordinate with Sales and Customer Support teams using CRM information.
• Generate basic CRM reports related to orders, customer activities, pending cases, and follow-ups.
• Maintain confidentiality and accuracy of customer and business information.

4. Returns, Replacements & Service Coordination

• Coordinate with relevant teams for customer return and replacement requests.
• Track the movement and status of devices received for return, replacement, or verification.
• Coordinate with warehouse, quality check, technical, and customer support teams for timely processing.
• Ensure required information and documentation is available before processing a case.
• Follow up on pending replacement/return cases until closure
• Maintain accurate records of open and closed cases.

5. Data Management & MIS

• Maintain daily operational trackers related to orders, dispatches, returns, replacements, inventory movement, and pending cases.
• Accurately enter and update operational data in Excel, Google Sheets, CRM, or other systems.
• Regularly verify data to identify errors, missing information, or duplicate entries.
• Prepare daily, weekly, and monthly operational reports as required.
• Share relevant MIS and operational updates with the reporting manager.
• Maintain proper documentation and records for operational activities

6. Administrative & Operational Support

• Support the Operations team in day-to-day operational activities.
• Maintain proper records of operational documents, reports, and communications.
• Assist in preparing reports, trackers, and other operational documentation.
• Coordinate meetings, calls, and follow-ups whenever required.
• Support the team in implementing operational processes and ensuring timely completion of assigned tasks.
• Take ownership of assigned operational activities and ensure closure within defined timelines.

Required Skills

• Good communication and interpersonal skills.

• Strong coordination and follow-up skills.

• Good knowledge of MS Excel / Google Sheets.

• Basic understanding of CRM systems.

• Strong attention to detail and data accuracy.

• Good organizational and time-management skills.

• Ability to handle multiple tasks simultaneously.

• Problem-solving and issue-resolution ability.

• Ability to coordinate effectively with multiple departments

• Comfortable working in a fast-paced operational environment.

  Interested candidates

• Contact- 9355177066

• HR- Aanchal

• Email Id- [email protected]