Operations Executive

About the Role

We are looking for an organised and detail-oriented Operations & Administration Executive to support the day-to-day operational and administrative activities of our hotel business.

This role will work closely with our Sales, Finance and Management teams to ensure that hotel-related processes, documentation and follow-ups are handled efficiently and systematically.

The ideal candidate is someone who is highly organised, proactive and comfortable working across different teams. You should be able to manage multiple ongoing tasks, follow up independently, maintain accurate records and make sure that operational and administrative matters do not fall through the cracks.

Key Responsibilities

Hotel & Partner Operations

• Coordinate day-to-day operational matters with hotel partners and internal teams.
• Coordinate and follow up on hotel agreements, amendments and supporting documentation.
• Follow up with hotels and internal stakeholders on pending operational matters and ensure timely resolution.

Cross-functional Support

• Work closely with Sales to support the operational follow-up of hotel partnerships after commercial discussions.
• Support Management and the Chief of Staff on operational and administrative projects and ad-hoc initiatives where required.
• Coordinate across teams to ensure agreed actions are followed through to completion.

What You Will Own

• Hotel operational coordination and follow-up
• Hotel documentation and agreement administration
• Hotel information and data maintenance
• Operational trackers and deadlines
• Internal coordination and follow-up
• Standardisation of recurring operational and administrative processes

Requirements

• Experience in operations, administration, hospitality, travel, e-commerce, OTA, or a similar environment is a plus.
• Strong organisational and coordination skills with good attention to detail.
• Able to manage multiple tasks and follow up independently.
• Strong communication skills in English and Chinese.
• Able to work in a fast-paced startup environment where processes may still be evolving.