Operations Executive

Established in 1990, Arachem Group is a leading distributor of scientific equipment and a solutions provider across Engineering, Water, Biotechnology and Animal Diagnostics. Through our subsidiaries, we also supply specialty chemicals, medical equipment and F&B engineering solutions. We are the authorised distributor for more than 40 brands, with more than 150 staff in Malaysia, Indonesia and Singapore.

In this role, you will help keep day-to-day operations running smoothly and coordinate across departments to resolve issues as they arise. The role is ideal for candidates who enjoy working with people and are driven by problem-solving and continuous improvement rather than routine tasks.

We welcome candidates who are new to the field but have the right attitude and eagerness to learn. This is a fully office-based role with one week of travel to Indonesia each month.

Job Descriptions

Ensure daily operations running smoothly

• Learn the full order-to-cash and procure-to-pay flow: quotation, customer PO, internal order, PO to principal, inbound logistics, goods receipt, outbound delivery, payables and receivables
• Act as the point person when issues come up at any stage, including one-off cases, unique scenarios, new products, errors and new-staff onboarding
• Work with Finance, Logistics, IT, Store and Customer Coordinators, and sometimes Sales, to agree on a fix and see it through

Identify improvement opportunities and troubleshoot system, workflow, customer issues

• Understand system steps in our ERP (Sage 300 Accpac) and our in-house Customer Management System (CMS), and understand how the two connect
• Find the root cause of system and process issues, then work with IT and users to fix them
• Find root cause of operational issues, then identify improvements opportunities and turn them into long term fixes or SOP

Improve operations in Indonesia

• Travel to our Indonesia entity, PT Arasains, for one week each month
• Act as the point person when issues come up at any stage, including one-off cases, unique scenarios, new products, errors and new-staff onboarding
• Find root cause of operational issues, then identify improvements opportunities and turn them into long term fixes or SOP
• Bring proven practices from HQ to Indonesia and help implement

Job Requirements

• Candidate must at least possess Bachelor's Degree in related field.
• Possess at least 2 years working experience and interested in operations.
• Possess excellent communication and interpersonal skills as need to communicate between departments.
• Strong analytical, problem-solving skills who can understand how a process works and able to propose practical solutions.
• Fluent in Bahasa Malaysia & Mandarin.
• Possess own transport and be willing to travel.