Operations Executive

Role Snapshot:

1.     Drive Daily Operations: Oversee and coordinate daily cleaning, coating and logistics delivery activities to ensure jobs are completed efficiently, on time and to Company standards.

2.     Lead Manpower Coordination: Plan and deploy manpower, manage schedules, coordinate replacements and ensure the right team is assigned to the right job.

3.     Coordinate Deliveries & Logistics: Manage product delivery schedules, coordinate with drivers and warehouse teams, and ensure products reach customers and jobsites accurately and on time.

4.     Be the Operations Link: Work closely with customers, supervisors, team leaders, drivers and internal teams to keep jobs, projects and deliveries running smoothly.

5.     Deliver Great Customer Experience: Coordinate appointments, understand customer requirements, respond to operational enquiries and ensure issues or complaints are followed up promptly.

6.     Monitor Quality & Performance: Track job progress and service quality, identify gaps and coordinate corrective orrectification works when required.

7.     Manage Resources: Ensure cleaning products, coating materials, equipment, PPE and other operational resources are available and properly utilised.

8.     Maintain Safety & Standards: Ensure compliance with Company SOPs,
ISO 9001 & 45001 standards, safety requirements, proper handling procedures and customer site regulations.

9.     Keep Operations Organised: Maintain accurate schedules, job records, delivery documents, attendance records,reports and other operational documentation.

10. Solve Problems & Take Ownership: Handle last-minute changes, manpower shortages, scheduling conflicts, urgent jobs and delivery issues with a practical, solution-focused approach.

11. Support Business Growth: Work with Management to improve processes, increase operational efficiency, enhance service quality and support new projects and business opportunities.

12.  Be a Key Support to Management: Provide regular updates on operations, manpower, projects, deliveries, customer matters and areas for improvement, while taking on other operational assignments when required.

Who We’re Looking For:

1.     Diploma/Degree in Operations, Business Administration, Logistics, Facilities Management or relatedfield preferred.

2.     2–3 years of relevant operations experience, preferably in cleaning, disinfection or service industries.

3.     Good at planning, scheduling & coordinating people, jobs and daily operations.

4.     Strong organizational, communication and problem-solving skills with good customer service ability.

5.     Proactive, hands-on and responsible,with the ability to manage multiple tasks and work in a fast-paced environment

6.     Able to multi-tasks and work independently while also coordinating effectively with various stakeholders.

7.     Someone who enjoys taking responsibility, solving challenges and seeing projects through from start to finish.