Operations Executive

About the role

To take day-to-day operational ownership of content on the Jamiyah SuperApp. Tasks include planning, publishing, checking and keeping it current so that the platform is live, accurate, on-brand and useful to members, volunteers, donors and beneficiaries every day. The role is the point where content from across Jamiyah's departments, from JamiyahTV and from the News Desk is turned into a coherent daily experience in the app.

Key responsibilities

Plan, schedule and publish daily content across all SuperApp modules: Jamiyah News & Activities, Education Programmes, Volunteer Opportunities, the Digital Donation Centre, Digital Publications (Voice of Islam, Jamiyah Bulletin, Impact Reports), JamiyahTV and the Jamiyah News Desk.

Maintain a rolling content calendar aligned to both Jamiyah's programme calendar and the Islamic calendar, with advance planning for Ramadan, the two Eids, Awal Muharram, Maulidur Rasul and major community events.

Write, edit and proofread in-app copy: headlines, standfirsts, event listings, push notifications, in-app banners and campaign messages.

Brief and quality-check graphics, thumbnails, key art and promotional assets with the Art/Graphics Unit of Jamiyah Studio Dept; ensure correct use of the Jamiyah and JamiyahTV brand identities.

Apply the editorial principles set out in the JamiyahTV master plan to publish accurate, respectful, family-friendly, educational, inclusive, professionally produced, and aligned with Jamiyah's mission and values.

Maintain metadata, tagging, categorisation and archiving so that content remains searchable and reusable.

Act as the single point of contact for content submissions from MarComm, Fundraising, Outreach, CODD, FoodBank, Education and the Homes.

Serve as day-to-day operational contact with the appointed technology partner: log defects, track fixes, and carry out user acceptance testing before each release.

Track engagement metrics: reach, active users, session depth, watch time on embedded JamiyahTV content, including in-app conversions involving donations, volunteer sign-ups, programme registrations and subscription take-up.

Produce a monthly performance report for the unit head, with observations and recommended changes to content mix, timing and promotion.

About you

Diploma or degree in Communications, Media, Digital Marketing, Journalism or a related discipline.

A minimum of three years of hands-on experience in digital content operations, platform or app operations, e-commerce operations, or newsroom production.

Strong written English, with the ability to write cleanly and quickly to a deadline.

Working proficiency in Malay, to handle community content and audience communication for a substantially Malay-Muslim readership.

Hands-on competence with content management systems, scheduling tools, basic design tools such as Canva or the Adobe suite, and basic analytics such as GA4 or an equivalent app analytics platform.

Demonstrably organised and deadline-driven, and comfortable with a daily publishing rhythm rather than project-based work.

Maintain high standards of professional and ethical conduct.

Support and promote diversity and inclusion within the workplace.

Engage in continuous learning and development.

About us

Jamiyah Singapore's vision is serving the community, caring for all. The mission is to work and contribute towards the welfare and development of the Muslim community and mankind.

Jamiyah Singapore, also known as Muslim Missionary Society Singapore, was founded in 1932 by the Roving Ambassador of Peace from Meerut (India), Moulana Abdul Aleem Siddique. Continuing Moulana’s legacy, vision and mission is to serve the community and to provide welfare services to the less privileged and disadvantaged of all races and faiths.