Operations Executive

Operations Executive – Spa Industry

Role Purpose

The Operations Executive will support the smooth day-to-day operations of multiple spa branches and coordinate with branch teams, therapists, Sales, Marketing, Finance, HR, Maintenance, and Management.

• Coordinate daily operations and requirements across multiple spa branches.
• Monitor branch performance, bookings, walk-ins, service delivery, and operational standards.
• Coordinate therapist availability, staff requirements, and roster planning.
• Check therapist job cards, bookings, attendance, and service records for accuracy.
• Prepare and share daily, weekly, and monthly operational reports.
• Track operational issues, customer complaints, refunds, and follow up until resolution.
• Coordinate with Marketing on promotions and ensure proper implementation at branches.
• Coordinate with Finance on sales-related information, commissions, and deductions.
• Track branch maintenance and facility issues and follow up until closure.
• Coordinate with HR on attendance and employee-related information.
• Maintain effective communication between branches and support departments.
• Escalate unresolved issues to management and ensure timely follow-up.

Key Performance Areas

• Smooth and efficient branch operations.
• Accurate and timely reporting.
• Effective staff and therapist coordination.
• Timely resolution of operational and customer issues.
• Proper implementation of promotions and operational instructions.
• Timely closure of maintenance and other pending issues.

Desired Candidate Profile

Required Skills

• Strong coordination, communication, and organizational skills.
• Good knowledge of MS Office and Excel.
• Strong follow-up and problem-solving abilities.
• Ability to manage multiple branches and priorities.
• Attention to detail and ability to work under pressure.
• Previous experience in spa, salon, hospitality, or wellness operations is preferred.