Operations Executive

• Order Processing

  • Scan and process customer orders accurately and efficiently.
  • Review orders for correct product, quantity, SKU, ASIN and other relevant information.
  • Process orders through internal systems and marketplace platforms.
  • Update order status and operational records.
  • Identify orders that are incomplete, duplicated, cancelled, delayed or showing errors.
  • Ensure orders are processed within required timelines.
  • Investigate and resolve order-processing discrepancies.
  • Escalate unusual orders or operational issues immediately.
  • Maintain accurate records of processed and pending orders.

  Operational Support

  • Work closely with procurement, inventory, warehouse and dispatch teams.
  • Track orders through different stages of the operational process.
  • Reconcile processed orders against internal reports.
  • Assist with daily operational reports and performance tracking.
  • Identify missing, duplicated or incorrectly processed records.
  • Follow up on pending operational tasks until completion.
  • Help improve processes to reduce errors and increase processing speed.

Desired Candidate Profile

• Candidates should be comfortable with:

  • VLOOKUP
  • Filters and sorting
  • Conditional formatting
  • Removing duplicates
  • Comparing multiple Excel files
  • Identifying missing or mismatched records
  • Working with CSV files
  • Handling large spreadsheets with thousands of rows