Operations Executive

Role & responsibilities

Operations Management

• Manage end-to-end hub operations including inbound, sorting, scanning, bagging, and dispatch activities.
• Ensure timely vehicle arrival, route planning, and last-mile shipment allocation.
• Monitor daily shipment flow and delivery performance.
• Control delivery backlog and improve service quality.

Team Management

• Supervise Delivery Executives, Riders, Sorters, and Hub Staff.
• Conduct daily briefing and performance reviews.
• Manage attendance, shift rostering, and manpower planning.
• Train team members on SOPs, safety, and service standards.

Delivery Performance

• Achieve delivery KPIs including:

• Delivery Success Rate

• First Attempt Delivery

• On-Time Delivery

• NDR (Non-Delivery Report) Reduction

• RTO (Return to Origin) Control

• Monitor productivity of delivery associates.

Customer Service

• Resolve customer escalations within TAT.
• Coordinate with customer service teams for shipment-related issues.
• Ensure high customer satisfaction and service quality.

Inventory & Asset Control

• Maintain hub assets, scanners, handheld devices, and delivery bags.
• Ensure shipment security and inventory accuracy.
• Monitor fuel, vehicle utilization, and operational expenses.

Compliance & Safety

• Ensure adherence to company policies and operational SOPs.
• Maintain workplace safety standards.
• Conduct audits and ensure process compliance.

Preferred candidate profile

• 3-8 years of experience in logistics, courier, express distribution, or e-commerce operations.
• Experience in last-mile delivery and team handling preferred.

Skills Required

• Leadership and team management
• Route and fleet management
• Excel and MIS reporting
• Problem-solving and decision-making
• Customer handling
• Communication and coordination skills
• Operational planning and execution

Preferred Industries

• Courier & Express
• E-commerce Logistics
• Supply Chain & Distribution
• 3PL Logistics