Operations Executive

🧩

Join the Chess at Three Singapore Team!

Chess at Three is

New York City’s premier chess club

for kids, and we proudly launched in Singapore in

August 2023

. Our mission is simple yet powerful — to teach children aged

3 to 12

the timeless game of chess through

fun stories, interactive games, and imaginative play

. By turning complex chess concepts into engaging adventures, we help children learn, grow, and fall in love with chess in no time!

We are looking for a p

assionate, energetic, and organized individual

to join our growing team at Chess at Three Singapore. This role is perfect for someone who loves working with families and children, thrives in a dynamic environment, and takes pride in creating seamless experiences for customers and tutors alike.

Key Responsibilities

Facilities Management

Coordinate maintenance, repairs, and servicing for all centres.

Liaise with vendors and contractors to address issues such as water leakage, air-conditioning servicing, electrical works, furniture repairs, and general upkeep.

Ensure all centres operate safely, are well-maintained, and meet internal standards at all times.

Centre Operations and Logistics

Oversee the daily operations of the centres, ensuring a welcoming, organized, and tidy environment.

Manage and procure inventory, supplies, and logistics to keep all centres running smoothly.

Plan and coordinate logistical needs for classes, workshops, and special events, including setup, teardown, and materials preparation.

Holiday Camp Logistics & Operations

Lead logistics and operations for holiday camps, including venue setup, equipment, and materials.

Train and brief camp runners to ensure consistent standards and smooth camp delivery.

Support adjustments and on-the-ground troubleshooting, working closely with the Operations Manager and/or Sales team.

Tutor Operations

Coordinate with tutors on scheduling, staffing, and training sessions to ensure adequate coverage.

Ensure all tutor-related administrative processes, records, and communications are timely and accurate.

Customer Service & Relationship Management

Serve as the first point of contact for customer enquiries via WhatsApp, phone calls, and walk-ins.

Support parents with class sign-ups, onboarding, billing, rescheduling, and other administrative needs.

Build lasting relationships with customers to support satisfaction and retention.

Requirements

Diploma in any discipline (Hospitality, Business, Operations, or related fields preferred).

Willingness to travel between centres as required.

Able to work on weekends, with regular duty on both Saturday and Sunday based on centre scheduling needs.

Comfortable working with ambiguity and adapting quickly to operational changes on the ground.

Strong problem-solving, coordination, and communication skills.

Organized, detail-oriented, and able to manage multiple tasks and priorities across locations.

Thinking Cup Learning Asia Pte Ltd runs "Chess at Three Singapore", a kids chess club from New York City, offering chess lessons and holiday camps for kids aged 3-12. Our award-winning, grandmaster-endorsed curriculum teaches chess to kids through fun games and engaging stories, so that kids will learn and love chess in no time!