Operations Executive

The Opportunity

We're working with a well-established, London-based managed IT service provider to find a strong all-rounder to join their team as an Operations Executive. This is a varied, hands-on role for someone who is organised, personable and happy to turn their hand to anything, from answering the phones and coordinating shipments to supporting the team with social media and marketing content.

The Role

You'll be the heart of the office. You'll be the first voice clients and suppliers hear when they call, you'll keep the admin and logistics running behind the scenes, and you'll help tell the business's story through social media and customer case studies.

What You'll Be Doing

Office Administration

• Manage the day-to-day administration of the office
• Answer and route incoming calls professionally, acting as the first point of contact for clients, suppliers and visitors
• Handle post, deliveries, supplies and general office organisation
• Keep records, documents and internal information accurate and up to date

Shipping & Logistics

• Deal with shipping and logistics requests, including arranging deliveries, collections and courier bookings
• Track shipments and liaise with suppliers and couriers to resolve any issues
• Work with the technical and service teams to make sure equipment gets to where it needs to be on time

Marketing Support

• Support social media activity, helping to plan and post engaging content
• Help create marketing materials, including customer case studies
• Gather information and feedback from across the business to support content creation

What We're Looking For

• Proven experience in an administrative, office coordinator or operations support role
• An excellent telephone manner and a polished, professional approach
• Highly organised, with strong attention to detail and the ability to juggle competing priorities
• Confident written communication, with the ability to produce clear, well-presented content
• Comfortable using Microsoft 365 and learning new systems quickly
• A proactive, flexible, "can-do" attitude and a willingness to help wherever needed
• Based in London and happy to work from the office

Nice to Have

• Experience handling shipping, logistics or procurement
• Hands-on experience managing social media accounts or writing marketing content
• Previous experience in an IT, MSP or professional services environment