Operations Executive

Role Overview

We are looking for a proactive and detail-oriented Operations Executive to manage and execute academic programs at the Sambalpur location. The role will involve end-to-end program coordination, academic operations, student engagement, stakeholder management, project execution, and continuous process improvement.

The ideal candidate should have strong project management and execution skills, excellent communication and stakeholder management abilities, and the ability to manage multiple activities while ensuring timely and high-quality delivery.

Key Responsibilities

1. Program Ownership & Delivery

• Own and manage the complete lifecycle of assigned academic programs.
• Ensure all program deliverables are executed within defined timelines and agreed SLAs with partner institutions.
• Monitor day-to-day operations and proactively address operational gaps.

2. Academic Operations Management

• Effectively execute the academic calendar and ensure smooth program delivery.
• Coordinate with faculty and internal academic teams for course delivery.
• Plan and coordinate examinations, assessments, and related academic activities.
• Support students and stakeholders with learning platform/application-related requirements.
• Ensure academic processes are executed as per university and organizational guidelines.

3. Student Success & Engagement

• Monitor student progress, participation, and engagement throughout the program.
• Identify students requiring additional support and implement appropriate interventions.
• Work towards improving student learning outcomes, retention, and completion rates.
• Address student queries and coordinate with relevant internal teams for timely resolution.

4. New Initiatives & Program Implementation

• Lead the operational implementation of new initiatives introduced by partner universities.
• Coordinate onboarding and execution of new programs, processes, and operational requirements.
• Ensure effective adoption of new initiatives by all relevant stakeholders.
• Monitor implementation and resolve challenges proactively.

5. Project & Operations Management

• Drive structured project management practices to ensure smooth and error-free execution.
• Track project timelines, milestones, deliverables, and dependencies.
• Ensure operational activities are completed within defined timelines.
• Identify potential operational risks and take proactive corrective action.
• Manage multiple programs and priorities simultaneously.

6. Stakeholder & Client Management

• Act as a primary point of contact for university and institutional stakeholders.
• Build and maintain strong, long-term relationships with partner institutions.
• Understand client expectations and ensure timely and effective execution.
• Maintain a proactive, responsive, and client-centric approach in all interactions.

7. Quality Assurance & Process Improvement

• Identify gaps and opportunities for improvement across online learning operations.
• Implement quality improvement initiatives to enhance program delivery and student experience.
• Continuously review operational processes and recommend improvements.
• Ensure adherence to defined quality standards and operational SOPs.

8. Cross-Functional Coordination

• Coordinate effectively with internal teams including Sales, Marketing, Technology, Academics, Student Support, and other relevant functions.
• Ensure seamless communication between university stakeholders and internal execution teams.
• Follow up with cross-functional teams to ensure timely closure of operational requirements.

9. Reporting & Documentation

• Maintain accurate program reports, dashboards, trackers, and operational documentation.
• Monitor and report key program performance metrics.
• Share regular updates with internal and external stakeholders.
• Ensure all required records and documentation are maintained accurately and on time.

10. Institute Relationship Management & Client Centricity

• Develop a strong working relationship with partner institutes and university stakeholders.
• Act as a catalyst in strengthening collaboration between institutes and the TeamLease EdTech team.
• Demonstrate proactiveness, ownership, and enthusiasm in managing institute relationships.
• Contribute towards initiatives focused on improving the quality and effectiveness of online learning operations.

Required Skills & Competencies

• Strong project management and execution skills.
• Excellent stakeholder and client management abilities.
• Strong communication, interpersonal, and coordination skills.
• Data-driven approach with strong analytical and problem-solving abilities.
• Proactive approach with a strong sense of ownership.
• Ability to identify issues and drive them to closure.
• Ability to manage multiple programs, priorities, and deadlines simultaneously.
• Strong attention to detail and organizational skills.
• Ability to work effectively in a fast-paced and dynamic environment.
• Strong relationship-building and client-centric mindset.

Technical Skills

• Advanced proficiency in MS Excel, MS Word, and MS PowerPoint.
• Ability to prepare and maintain operational reports, dashboards, trackers, and presentations.
• Comfortable working with learning management systems (LMS), online learning platforms, and digital applications.

Preferred Qualifications

• Graduate/Postgraduate degree in Business Administration, Management, Education, Operations, or a related field.
• Prior experience in academic operations, program management, education/EdTech operations, client management, or project coordination will be preferred.
• Candidates with strong coordination, stakeholder management, and execution capabilities are encouraged to apply.