Operations Executive

Operations Executive (Air Conditioning & Automotive)

Key Responsibilities

1. Daily Operations & Scheduling

• Assist in overseeing the daily operations of both the air conditioning company and automotive workshop.
• Coordinate technicians' daily work schedules, job assignments, and manpower deployment.
• Monitor job progress and ensure work is completed within the scheduled timeframe.
• Liaise with technicians, suppliers, subcontractors, and customers on operational matters.
• Assist in resolving day-to-day operational issues and escalate important matters to management.

2. Customer Service & Coordination

• Handle customer enquiries through phone calls, WhatsApp, and email.
• Coordinate customer appointments, service bookings, and follow-ups.
• Prepare and follow up on quotations, job orders, and invoices.
• Attend to customer feedback and assist in resolving service-related issues.
• Maintain good customer relationships and ensure service standards are met.

3. Administrative & Operational Support

• Maintain accurate records of job schedules, service reports, and operational documents.
• Coordinate purchasing, material orders, and deliveries with suppliers.
• Monitor outstanding jobs, customer payments, and administrative follow-ups.
• Assist with staff attendance, leave coordination, and general administrative duties.
• Support management in improving operational processes and efficiency.

4. Logistics & On-Site Support

• Travel between company premises, suppliers, and customer locations when required.
• Assist with collection and delivery of documents, materials, and vehicles when necessary.
• Conduct occasional site visits to check job progress and coordinate operational requirements.
• Provide hands-on operational support where necessary.

Job Requirements

• Valid Singapore Class 3 Driving Licence (compulsory).
• Able to communicate effectively in English, both spoken and written.
• Good organisational, communication, and multitasking skills.
• Comfortable using computers, Microsoft Office, WhatsApp, and basic administrative software.
• Responsible, reliable, and able to work independently.
• Willing to take initiative and solve problems.
• Comfortable working in both office and operational environments.
• Able to coordinate multiple tasks and communicate with different teams.

Preferred but Not Compulsory

• Previous experience in operations coordination, service scheduling, logistics, facilities management, or related industries.
• Experience in the air conditioning, automotive, construction, or maintenance industry.
• Basic technical knowledge of air conditioning systems or automotive servicing.

Training will be provided. Candidates without direct industry experience are welcome to apply.

What We Offer

• Opportunity to gain experience across two established service businesses.
• Exposure to operational management in the air conditioning and automotive industries.
• Supportive working environment with opportunities to take on greater responsibilities.
• Salary commensurate with experience and capabilities.