Operations Executive

Role Overview:

The Executive - Operations will collaborate closely with the Operations Manager in executing operational activities within our company. This role entails actively participating in program coordination, managing communications, improving processes, and facilitating team coordination. The successful candidate will play a pivotal role in ensuring operational excellence and supporting the company's growth trajectory.

Responsibilities:

• Participate actively in the planning, coordination, and delivery of operational functions.
• Ensure timely and effective communication with customers/outsource team and participants to maintain high satisfaction levels.
• Identify opportunities for process improvement and automation to enhance operational efficiency.
• Explore and continuously look to streamline and automate operational tasks.
• Monitor and evaluate key operational metrics to guide decision-making processes.
• Foster a culture of continuous improvement and collaboration within the operations team.
• Work closely with cross-functional teams to facilitate successful program execution.
• Managing CRM and API integrations—exploring, modifying, planning, and strategizing with the team to streamline and simplify processes.
• Coordinating with internal and external teams.
• Ability to understand and work with existing systems and setups.
• Willingness to learn unfamiliar tools and technologies as needed.
• Ability to make minor changes, troubleshoot basic issues, and maintain existing workflows.
• Confidence in exploring documentation and using AI tools to solve problems independently.

Technical Skills & Tools (Basic Familiarity or Willingness to Learn)

This is an operations-focused role. The candidate will manage and maintain existing systems, tools, and integrations within the organization and make minor updates or changes as required.

Candidates are not expected to be experts in every technology listed below. Basic familiarity with these tools, practical problem-solving skills, and a strong willingness to learn are essential.

Qualifications:

• Bachelor's degree in Business Administration, Education, or a related field.
• 1-3 years of progressive experience in operational roles within industries such as EdTech, Coaching, or B2C.
• Experience in startup environments or rapidly growing companies is advantageous.
• Strong organizational and multitasking abilities with acute attention to detail.
• Excellent written and verbal communication skills.
• Capacity to collaborate effectively within teams and contribute to operational excellence.
• Understanding of strategic thinking and potential for driving process improvement initiatives.
• Familiarity with project management tools and automation platforms is desirable.
• Analytical skills to assess operational performance and propose effective solutions.
• Experience in collaborating with external agencies and partners is beneficial.

We will contact you via email for further procedures once you are shortlisted. To know more about us, visit our website

Note

Job Type: Full-time

Pay: ₹23,000.00 - ₹29,000.00 per month

Benefits:

• Flexible schedule

Application Question(s):

• If an existing workflow or integration stops working, how would you investigate the issue and try to resolve it, even if you have never worked with that particular technology before?
• Suppose you are managing multiple operational tasks with strict deadlines, and one critical task is delayed because another team has not provided the required information. How would you handle the situation to ensure timely execution without compromising work quality?

Experience:

• backend operations: 1 year (Preferred)

Work Location: In person