Operations Executive

We are seeking a detail-oriented and proactive Operations Executive to oversee and coordinate daily operations for our commercial cleaning services. The ideal candidate will ensure service delivery meets client expectations, manage cleaning staff schedules, maintain quality standards, and assist in optimizing processes to drive efficiency and customer satisfaction.

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Key Responsibilities:

• Oversee daily commercial cleaning operations across assigned sites to ensure high standards of cleanliness, hygiene, and service delivery.
• Serve as the primary point of contact for clients, addressing feedback promptly and maintaining strong working relationships.
• Supervise, schedule, and train cleaning crews and supervisors, ensuring adherence to Standard Operating Procedures) and safety guidelines.
• Conduct routine site inspections to ensure compliance with workplace safety and health (WSH) regulations and client specifications.
• Handle incident reporting, attendance tracking, deployment planning, and operational reporting.
• Minimum of 2–3 years of operational experience in the commercial cleaning or facility management industry.
• Good communication and interpersonal skills to manage client relations and frontline teams.

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Requirements:

• Proven experience (2–5 years) in operations, preferably in commercial cleaning, facility management, or a related field.
• Strong leadership and team management skills.
• Excellent organizational and problem-solving abilities.
• Good communication and interpersonal skills.
• Ability to work flexible hours
• Proficiency in Microsoft Office (Excel, Word) and basic operations software.
• Knowledge of workplace health and safety standards is a plus.

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Preferred Qualifications:

• Diploma in Business Administration, Facilities Management, or related field.
• Experience working with commercial clients in offices, retail, or industrial settings.

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