Operations Executive

Location: Kitchener-Waterloo, ON
Job Type: Full-Time, Permanent
Work Environment: Primarily in-office, with designated remote work days

About Contender Logistics

Founded in 2019, Contender Logistics is a growing Canadian freight brokerage providing transportation solutions throughout Canada and the United States.

We've built our business around strong customer relationships, exceptional service, and innovative technology. As we continue to grow, we're looking for a motivated, detail-oriented Operations Executive to join our team.

Our team comes from a variety of professional backgrounds, and we believe the right attitude, work ethic, and problem-solving abilities are just as important as previous industry experience.

Experience in transportation or logistics is an asset, but absolutely not a requirement. We're happy to train the right individual.

The Role

As an Operations Executive, you'll play an important role in the day-to-day execution of our customers' freight shipments.

You'll be responsible for sourcing and negotiating with transportation carriers, providing competitive freight quotations, coordinating shipments, and ensuring freight moves efficiently from pickup through delivery.

You'll work closely with our Sales and Customer Service teams to provide customers with competitive pricing and reliable transportation solutions.

This is a fast-paced position that requires strong organizational skills, attention to detail, and the ability to think on your feet. Every day presents different challenges, and we're looking for someone who enjoys finding solutions and taking ownership of their work.

What You'll Be Doing

• Source and negotiate competitive freight rates with transportation carriers across North America
• Prepare accurate and competitive freight quotations for our sales team and customers
• Coordinate freight shipments and ensure they are executed efficiently
• Build and maintain strong relationships with transportation carriers
• Identify and develop new carrier relationships to expand our transportation network
• Work closely with our Sales and Customer Service departments to ensure customer expectations are met
• Monitor shipments and proactively address potential service issues
• Resolve transportation challenges, including scheduling conflicts, delays, and carrier-related issues
• Identify opportunities to improve pricing, operational efficiency, and profitability
• Maintain accurate shipment information within our Transportation Management System (TMS)
• Collaborate with team members to develop creative solutions to complex transportation requirements
• Contribute ideas and suggestions to improve our operational processes as the company continues to grow

Who We're Looking For

We're looking for someone who is motivated, resourceful, and eager to develop their career in a growing company.

The ideal candidate will possess:

• Strong problem-solving skills: You enjoy tackling challenges and finding practical solutions
• Excellent organizational skills: You can manage multiple priorities and stay organized in a fast-paced environment
• Strong communication skills: You're comfortable communicating professionally over the phone and through email
• Negotiation skills: You're confident having conversations, negotiating pricing, and building relationships
• Attention to detail: You understand the importance of accuracy and following through on commitments
• A competitive mindset: You're motivated by results and continuously look for ways to improve
• Technical aptitude: You're comfortable learning new software and working with technology
• A team-first attitude: You enjoy collaborating with others to achieve common goals
• Initiative and accountability: You're comfortable making decisions, taking ownership, and working independently
• A willingness to learn: You're curious, adaptable, and interested in developing new skills

Qualifications

• Previous experience in transportation, logistics, freight brokerage, or supply chain management is considered an asset, but is not required
• Experience in a fast-paced, customer-facing, purchasing, dispatching, or operations-related role is an asset
• Strong computer skills and proficiency with Microsoft Office
• Excellent written and verbal communication skills
• Ability to manage multiple tasks and prioritize effectively
• Post-secondary education is an asset but not required

We encourage candidates from other industries to apply. If you have strong organizational skills, enjoy negotiating, and thrive in a fast-paced environment, we'd love to hear from you.

What We Offer

• Competitive salary + commission
• Group RRSP program
• Health and dental benefits
• Designated remote work days
• Company lunches, BBQs, and team events
• Comprehensive training and support
• Opportunity for career advancement as the company continues to grow
• Exposure to different areas of transportation, logistics, and business operations
• Modern technology and tools to help you succeed
• A collaborative, energetic, and supportive team environment

Why Join Contender?

At Contender Logistics, we believe our people are the foundation of our success.

As a growing company, we offer employees the opportunity to make a meaningful impact, take on new responsibilities, and advance their careers.

Our work environment is professional but relaxed. We take our responsibilities seriously while maintaining a culture that encourages teamwork, open communication, and having fun along the way.

We're looking for individuals who want more than just a job - people who are motivated to learn, contribute, and grow with us.

If you're a strong communicator, a natural problem-solver, and someone who thrives in a fast-paced environment, we'd love to hear from you.

Apply today to join the Contender Logistics team.

Job Type: Full-time, Permanent
Schedule: Monday to Friday
Work Location: Primarily in person, with designated remote work days

Pay: $65,000.00-$100,000.00 per year

Work Location: In person