Operations Executive

Basics

Location: In office, Camden, London

Working hours: Monday-Friday (overlapping UK business hours)

Reports to: Piotr Radziszewski, Production & Operations

Works closely with: Supply Chain Coordinator (freight & forecasting), Production &

Procurement, Finance

Engagement: Full-time

About Ripple+

Ripple+ is one of the UK's fastest-growing wellness brands, built on one belief: when rituals

feel good, they stick. And when they stick, they transform.

● ripple+ inhalables: nicotine-free, plant-powered inhalation, helping people move

away from nicotine toward healthier habits

● ripple+ home / Droplet: modern home fragrance - incense, reed diffusers, scent

burners and new scent innovations

Brand DNA

● Extreme Ownership: full responsibility for every outcome within your control

● Pursuit of Quality: how you do anything is how you do everything

● Purpose: be here because you want to be and integrate into our passionate, long-term-focused team

● Growth Mindset: continuous learning, resilience and adaptability

Why the role exists

We operate across US/UK/EU with multiple 3PL partners, Fulfil ERP and Shopify-to-WMS

integrations, selling D2C and through major retailers.

We require a detail-oriented Operations Executive to keep inventory, order and retail fulfilment flows clean, to allow for scale with fewer errors and faster decisions.

Responsibilities

Inventory & Stock

● Maintain daily visibility of stock across all US/UK/EU warehouses in Fulfil and 3PL

portals

● Reconcile Fulfil vs 3PL/WMS stock; investigate variances and drive resolution

● Flag OOS/low-stock risks early with proposed actions; manage backorders with pace

Orders & Customer Ops (D2C & Wholesale)

● Monitor order queues and exceptions daily, focused on preventing backorders

● Ensure D2C orders are fulfilled correctly and on time; resolve issues with 3PLs and

couriers

● Keep Fulfil order data clean: correct warehouse allocation, SKU/GWP swaps,

address and carrier errors

● Support customer service with order status, shipment tracking and replacement

workflows

Retail & Wholesale Fulfilment

● Process retail POs end to end (e.g. Walmart, Walgreens, Urban Outfitters, Whole

Foods, Boots): order confirmation, routing, booking and delivery

● Prepare shipment documents: commercial invoices, packing lists, BOLs, delivery

notes, carton/pallet and SSCC labels

● Work in retailer portals (e.g. Walmart Retail Link, Bamboo Rose Tradestone) and

follow each retailer's routing and labelling guides.

Inbound & 3PL Coordination

● Raise ASNs for inbound POs and confirm goods-in/booking at 3PLs

● Track inbound deliveries against ETAs; flag delays to the Supply Chain Coordinator

with data

● Monitor 3PL SLA performance (dispatch time, OTD, backlog); escalate and drive

fixes for repeat issues

● Comfortable picking up the phone to 3PLs and carriers to chase and unblock

shipments

Data, Reporting & Systems

● Contribute to daily/weekly KPI updates (OTD, backorders, dispatch times, inbound

status)

● Clean and merge CSV/report exports; maintain Google Sheets trackers and

dashboards

● Hygiene checks on Shopify -> Fulfil -> WMS syncs; raise and follow up support

tickets

Process Improvement & Projects

● Document recurring processes as SOPs

● Support longer-term projects (new markets/3PL transitions, logistics cost reduction,

automation of manual Fulfil tasks)

Essential requirements

● 3+ years in e-commerce/retail operations, order management or 3PL coordination (to

confirm)

● Excellent Excel/Google Sheets (XLOOKUP/VLOOKUP, SUMIFS, FILTER, pivots)

● Hands-on with an ERP/OMS and 3PL/WMS portals; accurate data entry

● Clear written and spoken English

● Strong organization, attention to detail, able to manage priorities under time pressure

● Proactive problem-solver who flags risks early; works independently and as part of

an in-office team

● Customer-minded: on-time, right-first-time fulfilment across D2C and B2B

Desirable

● Fulfil, Shopify, Mintsoft or similar

● Experience with US/UK retailer vendor compliance (routing guides, EDI, ASN/SSCC

labels)

● Shipment documents for cross-border trade (CI, packing list, BOL)