Operations Executive – Document Verification

Job Summary

We are looking for a detail-oriented and proactive Operations Executive Verification who will be responsible for conducting document verification and work verification on phone to ensure speaking skills, accuracy and compliance in the recruitment process.

**Key Responsibilities

1. Document Verification on phone**

• Verify submitted documents (academic, financial, identity, etc.) for accuracy and authenticity
• Cross-check details with data and internal systems provided
• Identify discrepancies, missing information, or fraudulent entries
• Coordinate with candidates/clients to resolve documentation gaps
• Follow up on pending applications, document submissions, and process updates with shortlisted candidates
• Maintain professional communication and ensure high-quality customer interaction

2. Data Management & Reporting

• Update and maintain accurate records in CRM/ERP systems
• Track verification status, call logs, and daily activity reports
• Generate and share reports on progress, discrepancies, and closures
• Ensure data confidentiality and security at all stages
• Ensure proper documentation is maintained as per compliance standards

3. Coordination & Process Management

• Work closely with internal teams for smooth operations
• Ensure timely turnaround of verification and calling tasks
• Adhere to company process guidelines

Required Skills & Competencies

• Minimum 2 years of experience in verification of documents
• Strong English verbal and written communication skills
• Basic knowledge of MS Office, MS Excel, CRM tools