Operations Executive (Dormitory in Changi East)

The Operations Executive supports the daily operations of the dormitory and assists in maintaining a safe, compliant and conducive living environment for residents. The incumbent shall oversee resident management, facility coordination, administrative functions and stakeholder engagement to ensure smooth operational delivery.

Key Responsibilities

Resident Management

Manage resident check-in, check-out and room allocation processes

Attend to residents’ and clients’ enquiries, feedback and operational concerns promptly

Support resident engagement programmes, welfare activities and community initiatives

Enforce dormitory house rules and operational policies

Operations & Facility Coordination

Conduct routine inspections of dormitory facilities, common areas and residential blocks

Coordinate maintenance, housekeeping, pest control and repair works with relevant teams and contractors

Monitor cleanliness, safety and operational standards across the premises

Escalate operational issues, defects and incidents to Management promptly

Administrative & Reporting Duties

Maintain accurate records relating to occupancy, incidents, maintenance requests and resident matters

Prepare operational reports, incident reports and compliance documentation

Coordinate email, telephone and administrative correspondence with residents, employers and stakeholders

Support audits, inspections and regulatory submissions

Stakeholder Coordination

Liaise with government agencies, employers, contractors and service providers on operational matters

Support emergency response and incident management activities

Ensure compliance with FEDA requirements and dormitory operational standards

Additional Duties

Perform any other duties assigned by the Management

Requirements

Diploma or Degree in Facilities Management, Building Management, Hospitality, Business Administration or a related discipline

Relevant operational experience in dormitory, residential, township, hospitality, property or facilities management operations is preferred

Good understanding of the Foreign Employee Dormitories Act (FEDA), dormitory licensing requirements and relevant regulatory standards is advantageous

Certification in Fire Safety Management and/or SIFMA Certified Facilities Management Expert (CFME) Tier 4 or Tier 5 will be an added advantage

Strong interpersonal, communication and conflict resolution skills, with the ability to engage effectively with migrant workers, clients, government agencies and stakeholders from diverse cultural backgrounds

Proficient in English (spoken and written) for work-related communication

Ability to communicate in additional languages such as Tamil, Bengali, or Mandarin is an advantage to support effective communication with dormitory residents from diverse backgrounds

Proficient in Microsoft Office applications and familiar with incident reporting systems, resident management systems and basic facilities maintenance processes

Strong organisational, problem-solving and multitasking abilities, with the capacity to perform effectively in a dynamic operational environment

Able to work rotating shifts, including weekends and public holidays when required

Self-motivated, service-oriented and able to work independently as well as part of a team

Work Location

Tanah Merah Coast Road (Changi East)

ED1 Services Pte Ltd

is a joint venture between Changi Airport Group and TS Group. Established in 2024, ED1 Services provides foreign worker dormitory management and operation services, fostering a positive living environment that prioritizes the health and well-being of every resident.