Operations Executive ( E-commerce and Quick Commerce)

About the role
This role is with a premium D2C fragrance and personal-care brand growing fast across online marketplaces and quick-commerce apps. We’re looking for an E-commerce & Quick Commerce Executive to run day-to-day operations on these channels. That covers listings, inventory and purchase orders, appointments, dispatch and reconciliation, so the product is always live, in stock and delivered on time.

Key responsibilities

Marketplace operations

• Create and maintain product listings, catalogue content, images, pricing and offers on all seller portals
• Manage order processing, dispatch, returns, RTO and NDR cases, and resolve customer and portal escalations within SLA
• Plan and send FBA / Flipkart Smart Fulfilment stock, and keep stock levels healthy to avoid stock-outs
• Track and fix listing errors, suppressed products, account-health metrics and seller ratings

Quick-commerce operations

• Receive and process purchase orders (POs), confirm quantities and book warehouse or dark-store delivery appointments
• Coordinate with the warehouse, 3PL and transporters so POs are dispatched on time and in full
• Follow up on GRNs, chase shortages, rejections and short-receipts, and recover GRN gaps
• Handle return-to-vendor (RTV) pickups, expiry and damage returns, and MRP or SKU mismatch issues
• Monitor fill rate, availability by city and dark store, and sell-through, and flag replenishment needs

Inventory, reconciliation & reporting

• Keep inventory in sync between the warehouse/WMS and all channels
• Reconcile payments, settlements, commissions and claims for each marketplace and q-com partner
• Prepare daily, weekly and monthly MIS reports: sales by channel, POs vs. fulfilment, fill rate, returns and stock cover
• Work with marketing on campaigns, sale events (BBD, EORS, Pink Friday, etc.) and stock readiness

Requirements

• 2–4 years in e-commerce or quick-commerce operations, ideally at a D2C, FMCG, beauty or personal-care brand
• Hands-on experience with Seller Central and Flipkart Seller Hub, plus at least one q-com vendor portal
• Solid understanding of the PO → appointment → dispatch → GRN → payment cycle
• Strong Excel / Google Sheets skills (VLOOKUP/XLOOKUP, pivot tables); MIS reporting experience
• Organised, detail-oriented and comfortable following up with multiple partners at once
• Graduate in any discipline; an MBA in operations or e-commerce is a plus

Good to have

• Experience with a WMS/ERP (Unicommerce, EasyEcom, Vinculum, Zoho, SAP)
• Knowledge of e-way bills, invoicing and courier aggregators
• Experience handling fragrance or cosmetics SKUs (shelf life, batch and MRP compliance)

What we offer

• A chance to own and scale fast-growing channels for a premium brand
• Direct exposure to the founders and leadership team
• A fast-paced setting with real ownership and room to grow

Pay: ₹25,000.00 - ₹40,000.00 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Paid sick time
• Provident Fund

Application Question(s):

• What is your current CTC?
• What is your expected CTC?
• What is your notice period?

Work Location: In person