Operations Executive (E-commerce)

Company Overview

We are a fast-growing premium e-commerce brand in the luxury fashion space, currently in a high-growth expansion phase. We are building a scalable, process-driven operations system to support domestic and international orders.

Role: Operations Executive (E-commerce)

We are looking for a high-ownership, detail-oriented Operations Executive who can manage daily business operations across customer experience, dispatch, and internal coordination.

This is a core role with direct impact on revenue, customer satisfaction, and scale.

Key Responsibilities1. Customer Experience (Primary)

• Handle customer queries (WhatsApp, Instagram, Email)
• Resolve order issues, returns, delays
• Maintain quick response time (within 1–2 hours)
• Ensure premium customer communication (aligned with luxury brand tone)

2. Order Processing & Dispatch

• Coordinate with warehouse for daily dispatches
• Track shipments and ensure timely delivery
• Handle COD orders, cancellations, RTOs
• Maintain dispatch accuracy (near zero error)

3. Hiring & Team Coordination

• Assist in hiring interns / junior roles
• Schedule interviews and coordinate onboarding
• Track team tasks and ensure execution

4. Operations Support

• Maintain order data, sheets, dashboards
• Coordinate with marketing & founder on campaigns
• Identify issues and suggest process improvements
• Help build SOPs for scaling operations

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹45,000.00 per month

Work Location: In person