Operations Executive (Export) - Ocean Freight

About the role

This role supports day-to-day Ocean Freight Operations. As part of Geodis Integrated Solutions, the GEODIS Ocean Freight team offers efficient and timely ocean freight import and export transportation services, selecting the most suitable carriers for on time services.

Key responsibilities

• Serve as the first point of contact for all customer questions regarding freight rates, routes, and port procedures
• Receive export shipping instructions from clients and translate them into carrier booking requests
• Guide clients on the best routing options, vessel transit times, and closing deadlines to meet their delivery targets
• Inform clients immediately about vessel delays, port omissions, or missed cut-offs, offering immediate solutions
• Assist clients with the specific data and paperwork needed for Dangerous Goods (DG) or temperature-controlled (Reefer) bookings
• Place cargo bookings with ocean liners for Full Container Load (FCL) and Less-than-Container Load (LCL) shipments
• Coordinate with carriers to secure empty, clean shipping containers from local container depots
• Track strict port closing dates and document submission deadlines to ensure cargo is not rolled over
• Update clients on container milestones, including warehouse pickup, port gate-in, and actual vessel departure (ATD)
• Update shipment milestones in system to ensure client-facing tracking portals are accurate

About you

• GCE O level qualification and above required
• At least 1 year of working experience in the related field is required for this position
• Competent in basic computer skills and applications (Microsoft Excel, Word, Outlook)
• Good Customer Service Skills
• Team player with excellent interpersonal skills
• Able to work in stressful environment and require immediate response to any urgent inquiries from internal or external
• Independent and able to work in a fast-paced environment
• Understanding of the local freight market (carriers and subcontractors) preferred
• Knowledge in CargoWise, EDI & Tradenet Skill preferred

About us

As part of Geodis Integrated Solutions, the GEODIS Ocean Freight team offers efficient and timely ocean freight import and export transportation services, selecting the most suitable carriers for on time services.