Operations Executive - Logistiscs & Warehouse

Dentalkart is looking for 2 Operations Executives who can combine customer calling with hands-on warehouse management system (WMS) usage. The role bridges customer communication and warehouse execution - ensuring order-related queries are resolved on call while day-to-day WMS transactions and basic warehouse processes run smoothly and accurately.

Key Responsibilities

Customer Calling

• Make and receive calls to customers for order status updates, delays, discrepancies, and general order-related queries.
• Communicate clearly and professionally, ensuring customer concerns are addressed and logged appropriately.
• Coordinate with internal teams to close the loop on customer queries raised during calls.

WMS & Warehouse Operations

• Perform day-to-day transactions on the Warehouse Management System (WMS) - order allocation, stock updates, and dispatch-related entries.
• Support basic warehouse operations including inward/outward tracking, put-away, and picking as required.
• Flag and escalate WMS discrepancies (allocation errors, stock mismatches) to the concerned team for resolution.
• Maintain accuracy of records to support smooth order fulfillment and inventory tracking.

Coordination & Reporting

• Liaise between the customer support and warehouse teams to ensure timely resolution of order issues.
• Maintain daily trackers/reports on calls handled and WMS tasks completed.

Required Skillset

• Calling customers clear, confident communication for order-related queries and updates.
• Understanding of WMS (Warehouse Management System); familiarity with Vinculum is an added advantage.
• Basic understanding of warehouse operations (inward, outward, put-away, picking, dispatch).

Desired Candidate Profile

• Graduate in any discipline; prior experience in e-commerce/logistics operations preferred.
• 1 - 3 years of relevant experience in operations, warehouse, or customer calling roles.
• Comfortable working with computer systems/WMS software and basic MS Excel.
• Good communication skills in English and Hindi.
• Willingness to work from the warehouse/office location (Chhatarpur, New Delhi).